Recharge It Now Limited (RIN) is a company that offers quick, safe, efficient recharge options to individual and business customers far the electronic top up of their mobile phones, electricity and cable TV accounts using the internet, POS, mobile phones and other channels.
We are seeking eligible and qualified candidates to fill the following positions:
Job Title: Customer Service Officer
Key Accountabilities
- Implement Customer Service policies, procedures and standards for all business units of the Group
- Keep up to date with changes and improvements with the Group's products and services, and inform customers accordingly
- Monitor operations in all business units to ensure that customers receive excellent service
- Logs customers' complaints such as security, theft, accident issues to the Head of Department
- Work with Human Resource Department to organize programmes to train staff on high level customer service delivery
Skills/ Competencies
- Ability to work under pressure, take and provide feedback in a pleasant and positive manner
- Must have very good interpersonal, problem solving and customer service skills and sound grasp of the Group’s Business Philosophy, products end services, skills and deliver work effectively
Qualifications
- BSc or HND in Social Science Discipline Experience in sales of power product and services
- Membership of professional bodies (e.g. Customer Care Institute) will been added advantage
Application Closing Date
31st January, 2013
Method of Application
Interested persons should send detailed CV and and relevant certificates to:
[email protected]