Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is currently recruiting to fill the below position:
Job Title: Specialist.System and Processes
Job Summary
The Systems and Processes Specialist demonstrates exceptional ability in collaborating with cross-functional and multidisciplinary teams. In this role you will provide adequate and seamless commercial&technical support to the sales channels to achieve business goals.
Principal Functions
- Liaise with all departments (Engineering, IT, Finance, Sales, Marketing and Customer Care teams etc.) to ensure delivery of seamless sales operations support to the sales channels.
- Responsible for the driving sales channel s specification of IT applications and systems, upgrades and total system solutions
- Responsible to support the sales team to meet channel partners order s target for the regions
- Provide technical sales support to Region Managers, Sales Managers and all sales channels
- Implement approved improvement initiatives to ensure enhanced performance of the team.
- Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices.
- Ensure that all sales channels have all required IT applications and systems.
- Provide adequate support to project office for Sales related projects
- Ensure Sales projects are properly aligned with Business Processes.
- Attend team meetings as required.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Systems and Processes.
- Perform any other duties as assigned by Line Manager.
Educational Requirements
- First degree or its equivalent in a relevant discipline.
- Understanding of IT systems and how they integrate and are used by the commercial teams
- Very Strong customer mindset
- Strong creative problem solving skills
- Strong oral and written communication skills
- Prior experience in developing and writing specifications and proposals is preferred
- Two (2) to Five (5) years post-NYSC relevant work experience.
Experience,Skills & Competencies
Customer Focus, Teaming, and Business application knowledge.
Application Closing Date
21st January, 2013
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Specialist.System and Processes