Standard Chartered Bank is recruiting a Customer Relationship Officer to be based in one of its branches in Isolo, Lagos, Nigeria. This job requires few years experience in the banking industry with strong customer service orientation. BSc Degree with minimum of 2nd Class Lower Division or its equivalent is required.
Job Description
Will be responsible for:
- Attending to customer sales/financial enquiries.
- Provide guidance on execution of sales activities in the branch.
- Ability to identify other business opportunities and refer same to relevant units within the bank.
- Carry out effective sales and relationship management.
- Support acquisition and growth of customer relationships through direct sales and referrals.
- Evaluate customer needs and provide advice as to products required.
- Cross-sell bank products to current/potential customers.
Prepare weekly report on new accounts opened.
- Dealing with customers with complex / sophisticated financial needs / enquiries.
- Developing and maintaining good relationships with current, potential and target customers.
- Ability to match perceived customer needs with existing bank products/ services.
Key Roles & ResponsibilitiesThe candidate will sell the banks's premium banking products to clients.
Qualifications & Skills
- B.Sc University degree(2:2 Minimum).
- Few years work experience.
- Strong customer service orientation.
- Strong interpersonal and communication skills.
- Salesmanship, energy and drive.
- Sound knowledge of bank products, services and policies.
- Competitive awareness.
- Excellent financial market knowledge.
- Good in dealing with customers with complex/sophisticated financial needs/enquiries.
- In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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