Teclab Management Services Limited - Our Client, is recruiting to fill the position below:
Job Title: Call Center Supervisor
Location: Lagos
Core Purpose of the Job
- Organize and direct the staff of our call Center.
- You will be responsible for assessing their work and give them feedback to maximize performance.
Task Complexity:
You are expected to contribute meaningfully with the following duties:
- Assist in the formulation of targets for individuals and teams
- On board new Call Center employees
- Answer questions from staff and provide guidance and feedback.
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Provides product/service information by answering questions; offering assistance
Academic and Professional
- First Degree in Business Administration, Humanities or Social Sciences, an MBA will be an added advantage.
- Minimum of 4 Years’ Experience In a similar role.
Job Specific Competencies (Skills/ Knowledge/ Attributes):
- Good Listening Skills
- Good People Skills
- Good influencing and problem solving skills
- Telephone Skills
- Ability to learn fast
- Ability to work under pressure
- Data Entry Skills
- Job Knowledge,
Application Closing Date
22nd August, 2016.
How to Apply
Interested and qualified Candidates should send their CV's to:
[email protected]