Our client is dynamic and customer focused global power solution leader specializing in a corporation of complimentary business units that design, manufacture, distribute, sales and service of engines and related technologies. These include Electrical Power Generation systems, filtrations, fuel systems, controls, air handling and emission solutions.
We are recruiting for the positions of:
1.) Distributor Functional Service Engineer (DFSE HHP) - Aftermarket
REF: 10-DFSE201301
Job Outline
A senior Technical Engineer position to lead local technical investigations of early problems notification, identification and correction activities
Responsibilities
- Direct/lead the initial on-site investigation of issue, consults with Global Factory DFSE to review results of initial investigation and develop any further action plans if required
- Play lead role in local technical investigations after all published technical resources have been exhausted by the local branch
- Actively use the Product Incident Report (PIR) system to report and document early warning, reliability, durability and cost of coverage issues (component failures! performance failures/service tools / repair procedures)
- Stay up to date on latest technical information through resources such as CTN broadcasts, monthly infant care / DFSE phone calls
- Proactively plan out investigation (testing needed/conditions/equipment required) Including Proper Troubleshooting and Diagnostics as per QSOL TT Trees.
Education/Requirements
- University, or equivalent degree in Mechanical Engineering and possession of relevant certification and membership of relevant professional body will confer advantage.
- Preference is for dedicated individual with high technical quality/credibility.
- Individual should have a minimum five years’ experience and a basic knowledge of the Cummins distributor service department operation,
- Knowledge of Cummins product lines and Cummins troubleshooting skills and procedures
- Strong mechanical, electrical I wiring, electronics knowledge and hands-on experience
- Strong problem solving skills and ability to carry out technical investigations
- Strong computer skills (PC programs - Word, Excel, etc.; Cummins applications - INSITE, Lotus Notes, etc.
2.) Quickserve Champion
REF: 11-QC201301
Job Outline
To drive the implementation of the ongoing performance improvement of the Quickserve Process at all branch locations.
Responsibilities
- Train and develop Service Advisors, Service Writers, and Shop Foremen in the skills, knowledge, attitude and effort required to consistently execute the Quickserve process well.
- Ensure Senior Distributor Leaders understand basic elements of the Quickserve process and resource dependencies. Keep leadership appraised of performance, issues, and needs.
- Ensure that the quantity and ratio of Service Admin staff to Service technicians at each branch is appropriate for Optimum process performance, and work with Distributor senior leaders to correct related issues
- Monitor key process indicators for each branch on a daily basis to understand process performance, and provide coaching to Service staff as needed to correct problems and improve performance
- Monitor customer feedback from each branch related survey verbatim and trend to understand how process skills and behaviors impacts customer perceptions, and work with branch stuff to improve satisfaction
Education/Requirements
- University, or equivalent degree in Mechanical Engineering or related discipline
- Possession of relevant certification and membership of relevant professional body will confer advantage.
- Minimum of 6 Years of relevant industry experience with at least 2 years in similar position is required.
- MBA and Understanding ability to drive service excellence in related sector will confer distinctive advantage
- Detailed knowledge of Service processes and performance metrics.
- Knowledge of Cummins Product
- Solid understanding of financial concepts (P & L) terms
- Operations & management experience
- Experienced with analytical tools and methods
- Ability to coach and motivate
3.) Senior Engineer - Workshop
REF: 12-SNRENGR201301
Job Outline
To control and supervise the day to day operation of the Workshop Teams ensuring all customer operational targets are met
Responsibilities
- To ensure effective coordination)supervision of all Service Personnel and teams ‘To ensure all Service and Customer requirements are met
- Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians, to ensure performance targets are being met
- In conjunction with the Service Champion, lead the implementation and ongoing performance improvement of the Service Initiative Process within Mining operations and our customers, etc.
Educational/Requirements
- Engineering OND/HND or equivalent
- Management/Business qualification - Desirable/Willing to study external courses
- Must be able to motivate people at all levels - Essential
- Proven man-management skills - Essential
- Technical knowledge gained in a similar industry - Essential
- Minimum of 5 years experience diagnosing and repairing of diesel engines - Essential Diesel Engines Mechanical/Electrical experience - Desirable
- Mechanical/Electrical Theory and Troubleshooting - Desirable
4.) Technical Trainer
REF: 13-TT201301
Job Outline
To lead quality technical training planning, facilitation and delivery including technical training evaluation
Responsibilities
- To lead quality technical training planning, facilitation and delivery including technical training evaluation
- Defines the QIQ program of trainers
- Drive the day to day operations and processes of technical training faculty at the training center
- Drive the technical training budget
- Lead technical training liaison with Africa's regional lead
Educational/Requirements
- Relevant University degree/HND in Mechanical Engineering or related qualification is essentials as misled
- professional qualification will confer additional advantage.
- Min 5 years experience related to servicing Cummins products and full understanding of our DBU Service operation and expertise of Cummins product lines and Cummins engine troubleshooting skills and procedures
- Must have Diesel and mechanics qualification, electronics qualification also preferred
- Must be able to communicate effectively, professionally and ability to manage pressure.
- Must have excellent written, communication and interpersonal at all levels
- Must work with little supervision, independently and must also be able to work in team (team player)
- Must have adequate planning skills, budgeting skills and organization skills
- Must be willing to invest the time necessary to provide the highest quality training possible
Application Closing Date
4th February, 2013
Method of Application
Interested candidates should send cover letter and resume quoting
Job Ref Number as the
Mail subject to:
[email protected]