Operations Manager at Rhics Technology Company

Rhics is a creative digital agency headquartered in London, UK with branches across 3 continents. We specialise in Mobile & Web Application development, Design & Branding and general IT consultancy.

We have a proven history of creating online success for global organisations via our suite of service offerings. We help define your goals, create effective strategies, build easy to use applications, and design award-winning systems that communicates the desired message.

Our process unites talent & passion with discipline. Our competitive prices ensures that projects are executed within budget and on time. This allows for true client-to-project transparency and a streamlined workflow from concept to execution.

We are recruiting to fill the position below:
 
Job Title: Operations Manager

Location: Nigeria
Job Description

• The operations manager will be working closely with the General Manager to lead a multi-disciplinary team to deliver technical business solutions for our clients.
• You will be responsible for contributing to the bottom line of the business’ revenue targets by ensuring efficient operations and effective execution of business strategy.

Principal Responsibilities and Accountabilities

• Responsible for the effective and efficient running of all revenue generating solutions.
• Ensures all hindrances to performances are eliminated.
• Facilitates the provision and availability of resources required for the effective running of all solutions.
• Manage end to end back office operations.
• Provides oversight and support for operational execution.
• Be the responsible officer for all operational excellence type reporting.
• Drive compliance to enterprise processes, procedures, policies cascaded from the group.
• Ensures Standard Operational Processes and Procedures are adequate and can recommend areas of improvement.
• Drives continuous service improvement and operational standards eg Info security awareness, Health and safety standards etc.
• Should be mature enough to deputize or stand in for a business leader in his absence

Qualifications

• Operations Management - Knowledge of the principles, methods, metrics or tools for operations management, service delivery, customer service and IT/product support
• Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance
• Business Process Reengineering - Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering.
• Cost and Resources Management - Knowledge of the principles and methods of costs and resource management including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Quality Assurance - Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.
• Requirements Analysis - Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes.

Added Advantage

• Master's degree or its equivalent.
• Led multi-disciplinary teams
• Delivered complex projects/programs taking it from concept to production
• Worked directly in a Business Operations role or supporting a Business Development/Sales/Account Management team to design and deliver solutions/services to clients
• Understanding and appreciation of the Software landscape.
• Project Management experience is a plus.

Skills & Abilities

• Result driven
• Leadership Skills
• Excellent Communicator
• Organizing and Planning
• Decision Making
• Financial Impact thinking
• Agility and Adaptability
• Change Management Skills
• Interpersonal Skills
• Stakeholder Management
• Problem Solving
• Team Building.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV's to: marilyn@rhicstech.com