Service Manager at Fadac Resources and Services

Posted on Thu 11th Oct, 2018 - hotnigerianjobs.com --- (0 comments)

Fadac Resources and Services - Our client is a leading player in the electronics and home appliances industry in Nigeria, Specialized in the Distribution and Sales of Electronic Products from major brands with branches nationwide.

We are recruiting on behalf of our client to fill the position below:

Job Title: Service Manager

Location: Lagos

Job Responsibilities

Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
Provides coaching and feedback to individual Service Technicians and/or Service Team
Manages service logistics including the use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Ensures adequate levels of parts and supplies are on hand for emergency applications.
Reviews all service work performed to confirm proper distribution of invoicing for parts and service reimbursement. Reviews all warranty claims and follows up with warranty manager or other staff to reconcile discrepancies.

Skills and Qualifications

Degree in Business or Administration or related field.
Previous work Experience as a service manager
Comprehensive Industry Knowledge
Management Experience
Strong Customer-Facing Skills
Strong Written and Verbal Communication, Self-Motivated
Creative Problem-Solving

Application Closing Date
2nd November, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer active.

Share this job:

Independent National Electoral Commission (INEC) Massive Ad-hoc Staff Recruitment for 2026 F.C.T Area Council Elections

Nigeria Police Force (NPF) Massive Job Recruitment (29 Positions)

Federal University of Environment and Technology, Koroma / Sakpenwa Massive Graduate and Exp. Academic and Non-academic Job Recruitment (260 Positions)

Ahmadu Bello University (ABU) Massive Graduate and Exp. Academic and Non-academic Job Recruitment (286 Positions)

Federal University of Technology and Environmental Sciences, Iyin-Ekiti (FUTESIYIN) Massive Academic and Non-academic Job Recruitment (248 Positions)

University of Ibadan (UI) Massive Academic and Non-academic Job Recruitment (372 Positions)

Nigerian Air Force List of Successful Candidates for Direct Short Service Commission Course (DSSC) 34 / 2025 Zonal General Aptitude Test

Federal University of Health Sciences, Otukpo (FUHSO) Massive Academic and Non-academic Job Recruitment (384 Positions)

MTN Global Graduate Development Programme - Nigeria 2026

Dangote Cement Management Trainee Programme 2025

Nigerian Air Force (NAF) Basic Military Training Course 46 / 2025 (Airmen and Airwomen) - 38 Positions

Access Bank Plc Entry Level Training Program 2025

Nigerian Army Massive Recruitment for Trades / Non Tradesmen & Women Nationwide (90 Regular Recruits Intake)

Nigerian Navy Basic Training School (NNBTS) Batch 38 Job Recruitment (45 Positions)

FSDH Merchant Bank Limited Management Associate (MA) Program 2025

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *