Customer Service Manager at RED | For Africa

RED | For Africa is an organization where the media is our passion, our goal really lies in a different place. The media is for us the most important tool for our actual mission: which is social engineering. Building a world we want to see, one community at a time. Business is our platform, inspiration is our message, media is our tool, culture is our engine, inspiration is our message, Africa is our target.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Nigeria

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online