Call Center Agenst at a Leading Financial Institution - Workforce Group

Posted on Fri 16th Nov, 2018 - hotnigerianjobs.com --- (0 comments)

Workforce Group - Our client, a leading Financial Institution, is currently in need of suitably and qualified candidates to fill the position below:

Job Title: Call Center Agent

Location: Lagos (Island and Mainland)

Job Descriptions

We are in need of suitably and qualified candidates to fill the role of a Contact Center Agent (Igbo Language and any other major language in Nigeria).
He/She will be the liaison between the organization and its current and potential customers.
He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs clarify information; research every issue and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to upsell products when they arise.

Requirements

HND/B.Sc in any discipline.
Must not be more than 28 years old.
Excellent spoken English with impressive interpersonal skills.
One or two years’ experience working in a related job role.
Must be fluent in English, Igbo and any other major Language
Must be resident in Lagos.

Remuneration
Attractive Basic pay and other benefits.

Application Closing Date
17th November, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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