Customer Service Officer at Owens and Xley Consults

Posted on Mon 10th Dec, 2018 - hotnigerianjobs.com --- (0 comments)

Owens and Xley Consults - Our client, Nellies Ng, a healthy food company based in Lekki is looking to hire a qualified candidate to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

The Customer Service Officer will be responsible for managing the activities of the sales team and ensuring Nellies achieve its sales objectives.
He or she will be responsible for handling all customer service functions.

Key Responsibilities

Liaise with logistics to provide real time delivery to customer
Answer calls, emails and social media chat enquiries from prospective customers
Work with Operations Manager to provide quotations for customers order
Work with Operations Manager to provide delivery status updates on customers’ orders
Create and update customer profile/accounts to allow for easy resolution of customer problems
Daily verification of product quantities available for sales.
Update sales reconciliation for total daily sales at the end of day
Daily breakdown of sales per product
Daily breakdown of issues and concerns from customers
Establish KPI’s to evaluate sales team performance
Monitor sales performance against forecast, to identify shortcomings and areas for improvement in sales performance
Provide customers with accurate information regarding the company’s services
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by utilizing telesales and upselling opportunities
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with customers
Contribute to the development of sales, marketing and customer retention strategies
Perform other duties assigned
Upsell to customers

Requirements

2-3 years experience in customer service role
B.Sc in any related discipline

Remuneration
Salary is between N50,000-N70,000.

Application Closing Date
12th December, 2018.

How to Apply
Interested and qualified candidates should send their Resume to: recruitment@owensxley.com

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