Customer Service Representative at Five3 Nigeria Limited

Posted on Thu 07th Feb, 2019 - hotnigerianjobs.com --- (0 comments)

Five3 Nigeria Limited is a dynamic firm,we operate locally and internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree.

Application Closing Date
13th February, 2019.

Method of Application
Interested and qualified candidates should send their CV to: info.five3nigerialimited@gmail.com

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