Clinical Management Officer at CARE International

CARE International is a global leader within a worldwide movement dedicated to saving lives and ending poverty. We work in over 94 countries around the world to provide over 1000 poverty-fighting development and humanitarian aid projects.

We are recruiting to fill the position below:

Job Title: Clinical Management Officer - GAC SRH /GBV Project

Location: Dikwa/ Mafa,/Kala Balge, Borno
Position Type: Regular
Reporting Line: Reports to Project Manager, SRH & GBV/Protection

Job Summary

• CARE Nigeria is seeking the engagement of a Clinical Management Officer for GAC funded integrated Sexual Reproductive Health (SRH) and Gender Based Violence/protection project. The Clinical Management Officer will serve as the sole CARE's technical officer for all clinical SRH activities, including both facility-based and mobile outreach for the project.
• The Clinical Management Officer will be responsible for supporting health facility staff and mobile community health outreach worker to provide quality clinical lifesaving SRH services.
• She will also provide technical assistance and ensure quality implementation of the program, monitoring and evaluation of sexual and reproductive health activities in the supported facilities and Outreach Service delivery points.

Specific Responsibilities and Tasks
Responsibility 1: Technical and Program Support to Health Facilities /Outreach Services Areas:

• Provide technical and program support to ensure quality implementation of comprehensive Sexual Reproductive Health and Rights activities with focus on LARC& PAC in the FOSAs
• Develop a weekly work plan and movement plan for activities in the FOSAs
• Capacity building for service providers through training and retraining and continuously identifying other training needs for quality program implementation
• Develop, Training TOR, Budget, and Contract and Advance request guided by work plan, budget and liquidate expenses after training with support from the PM
• Provide on the job coaching and mentoring for service provider
• Strengthen local coordination meeting and attend state coordination meeting on request by supervisor to advocate for Sexual Reproductive Health & Rights Services in the State
• Support the establishment and effective delivery of SRHR outreach services in target communities
• Initiate and ensure active referral system is available in FOSAs with referral protocol place on the wall in all FOSAs
• Support in development of project work plan, budget, expenditure plan

Responsibility 2: Quality Control and Assurance:

• Conduct regular Skills Assessments of the clinical competencies of the service providers and develop coaching plans for the non-proficient providers
• Ensure that the health facilities and mobile outreach teams SA have the right commodity, consumables, medical supplies to make sure there is no stocks out at any point in time of LARC /PAC commodities
• Request for relevant and up to date IEC/BCC materials and job Aids for all FOSAs
• Ensure all aspects of patient/client record are properly documented using appropriate and relevant tools and well stored in a private and confidential key and lock cabinet
• Ensure that weekly reports and returns are submitted to the PM and relevant government authorities as stipulated in the regulations and policies
• Identify training needs for CARE staff and suggest ways of meeting those needs

Responsibility 3: Monitoring and Learning:

• Ensure the regular data collection using appropriate tools from the supported FOSAs, and entry into the DISC in the database for analysis of the data collected in order to make recommendations to the supported health structures and the Project Manager
• Identify problems with the DISC and flag it to the M& E officer/PM, also suggest ways of improving data collection, storage and use for decision making
• Participate in monthly tripartite meetings bringing together FOSA providers, community facilitators, CARE staff and the Health District to analyze the data, identify the difficulties encountered and help them find solutions
• Conduct monthly supportive Supervisions to all the FOSAs in collaboration with the SPHDA LGA RH focal persons /SMOH officials
• Supports monitoring and evaluation initiatives at selected facilities/communities including analysis of supply chain system in the state to strengthen existing system and suggest best practices
• Establish and use strong compliant and feedback systems to track and report compliant and feedback to support effective delivery of SRHR service In collaboration with the ward / facility committee members
• Periodically review performance metrics with the Monitoring & Evaluation officer and employ use of data for decision making that promotes high quality clinical care services
• Identify and document and dissemination of appropriate success stories, experiences, best practice and lessons, at least one every 3 months
• Encourage sharing of learning and experience with the team, across the organization and with like-minded/peer organizations

Responsibility 4: Relationship with Staff / Management:

• Develop a good communication and interpersonal relationship with other project staff and CARE staff to avoid creating a tense environment in the work place
• Manage and resolve problems amicably following appropriate communication channels and procedures
• Listens and accept constructive criticism
• Understand CARE’s vision, mission and practice the core values of CARE
• Cultivate good working relationships with service providers, community, MOH staff, local CSO , INGOs , UN agencies etc.
• Foster teamwork among supervised staff and with staff from other units/departments

Responsibility 5: Perform any other duties assigned (5%):
Not limited only to:

• Ability to willingly accept and take up additional responsibilities
• Ability to share knowledge and skills for the purpose of knowledge and skill transfer to other staff
• Carry out any other duties and responsibilities which may be assigned by the management from time to time

Work Conditions

• The position is based in the project operating LGAs (Dikwa and Mafa) with frequent travels to Maiduguri to receive support, plan activities and update the PM on progress on activities in the field (70% of in project locations mainly liaising with and coordinating activities with providers, community health workers, Local Government Authorities, implementing partners, other humanitarian actors and stakeholders within the area of operations.
• It is essential that the Clinical Management Officer maintains active presence in the field to ensure proper technical support, implementation and supervision of clinical SRH service delivery by both health providers and mobile outreach teams. However, she will be required to travel to Maiduguri at periodic intervals, for meetings, planning, training events and reporting purposes.

Minimum Qualification and Experience
The Clinical Management Officer will have a suitable combination of experience and relevant trainings in the following technical and programmatic requirements for the post:

• Registered Nurse, Nurse or Midwife with enormous experience in Reproductive Health issues
• Postgraduate training in Public Health is an asset (University Postgraduate Training Degree or Public Health)
• Expert level knowledge and at least five years’ practical experience in clinical SRH in Emergency programming, preferably essential lifesaving RH/MISP package implementation with refugees and / or internally displaced populations
• Training in project planning, monitoring and evaluation is an asset
• At least 3 years’ filed experience in working with health facility providers, community health workers and coaching and mentoring on the job preferred
• Ability to plan training sessions, provide formative supervision, monitoring and evaluation of medical activities
• Ability to ensure quality data collection, compile and analyze data to formulate relevant recommendations
• Ability to write quality reports in English and submit them on time
• Disciplined, organized, respect for deadlines, adaptation in a multicultural working environment, tolerance, respect for CARE's core values and gender
• Strong relationship building skills and ability to work in complex environment.
• Excellent verbal and written communication skills in English.
• Computer literate (email, word processing, spreadsheets,)
• Ability to multi task and prioritize activities.
• Must be a good team player that is able to work independently with minimum supervision.
• Exemplary customer service and people skills
• Leadership abilities that have been proven in small and large scale arenas
• Problem solving skills that lead to feasible resolutions for the future
• Disciplined, organized, respecting deadlines, adapting to a multicultural work environment, tolerance, respect CARE's Core values.

Required Competencies:

• Application of technical skills and program support
• Quality and timeliness of support provided;
• Observance of policies and procedures;
• Maintenance of relationships;
• Communication and interpersonal skills

Conditions
By submitting your Application for this position you agreed to CARE’s ZERO Tolerance to:

• Fraud
• Sexual Harassment, Exploitation, Abuse and Child Abuse

Application Closing Date
3rd April, 2019.

How to Apply
Interested and qualified candidates should send their Applications and detailed CV as a single document indicating clearly in the subject line of the email the position being applied for and the location (in Caps e.g. CLINICAL MANAGEMENT OFFICER – DIKWA) to: ngahr@care.org

Note

• Save your Application and CV with your name before attaching it
• CARE strongly encourage women to apply
• Only shortlisted applicants will be contacted.
• CARE is an Equal Opportunity Employer. CARE considers all applicants on the basis of merit without prejudice to race, sexual orientation, religion, disability, age, color, national origin, marital status, or veteran status.
• There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Please note that CARE will not request for any monetary payments from applicants at any stage of the recruitment process.