Relationship Manager at Creativity Unisex Salon

Creativity Unisex Salon is into Beauty and Salon Service, General Contract, Manicure and Pedicure Service.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos
Employment Type: Full-time

Details

• We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships.
• The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
• You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• A bachelor’s degree in Administration or related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Salary
NGN65,000 - 85,000 / Month.

Application Closing Date
31st January, 2021.