Ticketing & Reservations Agent at Aero Contractors Airline

Aero Contractors Airline is a well respected aviation service provider in the rotary wing (helicopter) offshore oil and gas sector plus the fixed wing scheduled and charter passenger sector .  Aero is uniquely placed in the Nigerian market to offer both rotary and fixed wing services to the highest international standards of safety. Copied from: hotnigerianjobs.com

Currently the fastest growing Nigerian carrier passenger,Aero is focused on bringing customers world class aviation services with affordable fares,quality on-board services,good customer relations with effective online services and operational competence.Aero pride itself in its punctuality and safety record.Aero has established itself as the leading regional and innovative carrier in West Africa.

Are you looking for career advancement in a world class organisation? Aero Contractors has a number of vacant positions for the right talent. Copied from: hotnigerianjobs.com-

Want to be part of a world-class organization? Here’s your opportunity to take your career to new heights.

Job Title: Ticketing & Reservations Agent

Reports To: Airport Manager
Function: Ground Services
Sub Function: Sales/ Customer Service
Location: All Aero locations
Ref Code: ACN/GO/TR/0313

Purpose Statement:
To ensure that tickets are sold and issued to customers correctly and in accordance with the laid down NCAA laws.

Key Accountabilities:

• Fare Quotes and Reservations.
• Ensure all tickets are issued correctly and according to IATA regulations.
• Block group seats for series and adhoc group. Copied: hotnigerianjobs.com
• Revalidation, rebooking, and upgrading of tickets
• Issuing MPDs for excess luggage payments.
• Coupon reconciliation and balancing.
• Reconciling cash uplift with ticket sales.
• Providing a frontline point of presence for passenger enquiries.
• Process baggage and passengers in line with ACN’s standards.

Knowledge, Skills and Experience:

• This position requires a graduate with a Degree/HND or any related discipline relevant to aviation.
• A good knowledge of and/ or previous experience in the aviation industry will be an added advantage.
• Preferably but not essentially to have IATA/UFTTA qualifications.
• Must have excellent verbal and written communications skills with a pleasant personality.
• Ability to work well on own initiative and adapt to changing work demands.
• Must be computer literate. Copied from: www.hotnigerianjobs.com

The following skills are essential:

• Analytical ability
• Excellent Customer Service Skills
• Creative thinking and problem solving

Application Closing Date
29th March, 2013

Method of Application
Interested employees whose background and competencies match the job profile should send their CV via email with the subject "Ticketing & Reservations Agent -ACN/GO/T&R/0313" to: careers@acn.aero

Please note that CVs sent through other means will not be treated and only shortlisted candidates will be contacted.
 
Please note that only short listed applicants will be contacted.

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