Telephone Operator at a Mortgage Banking and Financial Services Sector - Stresert Services Limited

Posted on Tue 02nd May, 2017 - hotnigerianjobs.com --- (0 comments)

Stresert Services Limited - Our client, an outstanding organization in the Mortgage Banking and Financial services Sector, is seeking to recruit suitably qualified candidates for the position below:

Job Title: Telephone Operator

Location: Lagos

Job Summary

The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries.
The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.

Responsibilities

Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
Answers internal or external calls and transfers calls. As required, takes and relays messages.
Set up conference calls for members of staff as requested.
Relay important information to members of staff and customers.
Greets and directs visitors. Provides assistance to them as required.
Announce when visitors arrive to the concerned staff/units.
Compile and update data related to client’s telephone details.
Compile and update the organization’s telephone directory.
Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.
Keep records of calls placed and received, and of related toll charges (if applicable).
Assist callers with their questions/enquiries.
Assist staff with internal transfer enquiries.
Promote company products and services as appropriate.
Perform receptionist functions as needed.
Handle all internal and external directory assistance queries.
Any other duty that may be assigned by the supervisor.

Requirements
Education:

Degree holder in any discipline.
Must have three (3) years switchboard operating experience.

Competencies:

Active Listening - Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity - The ability to speak clearly so others can understand you.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Customer and Personal Service - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Salary
Net take home N80,000/month

Application Closing Date
10th May, 2017.

How to Apply
Interested and qualified candidates should forward their CV's to: [email protected] using ‘connect’ as subject of mail

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