Female Technical Customer Service Officer at Alfred & Victoria Associates

Posted on Wed 10th May, 2017 - hotnigerianjobs.com --- (0 comments)

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Female Technical Customer Service Officer

Location: Lagos

Job Duties

Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Acts as a liaison and provides product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
Provides technical advice and solutions for customer’s requirements and problems

Skills and Qualifications

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Requirements:

Familiarity with MS Office and database
Hands on experience with all telecommunications systems including peripheral equipment (Networks, Internet, optical fiber, Broadband Wireless)
Adequate interpersonal and organizational skills
Team player with customer service orientation
B.Sc degree in Computer Science, Telecommunications or relevant field
Note: Minimum of 2 years of experience in the same ISP environment

Application Closing Date
12th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: recruitment@alfred-victoria.com

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