Client Support Manager at Adexen Recruitment Agency

Adexen is pioneering in HR and Recruitment Process Optimization to service its customers. All clients enjoy the flexibility of choosing dedicated Onshore, Nearshore, or Offshore services.

Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem.

Our Client
Adexen Recruitment Agency is mandated by a leading provider of infrastructure-based Telecommunications and Information Technology services to recruit a Client Support Manager for its operations.

Job Title: Client Support Manager

Job Reference: NGA1182
Location: Lagos

• Maintain an updated database of all assigned customers(i.e. customer information, value, growth trends, innovations)
• Ensure optimisation of customer relationship management in the Key accounts channel
• Regular visit to the clients to maintain full awareness of the infrastructure status and be proactive in resolving problems
• Increasing the Customer base of the company in line with the objectives assigned
• Maintain long-term profitable relationship with customer base
• Should be able to understand the clients current structure to enable position the company’s solutions accordingly
• Ensure continued revenue growth & customer retention
• Achieve & exceed designated revenue targets, build pipeline through constant engagement of customers and develop as well as strengthen the sales funnel.

• B.Sc. in Sales, marketing or any I.T related course
• Not less than 10 years work experience
• Excellent Presentation & Communication Skills
• Experience in CRM/ERP/ISP Sales would be an added advantage.
• Should be from a Solution Selling background
• A thorough understanding of Sales Process, relationship management and the ability to draft Proposals
• A pleasing personality with the ability and drive to have the objectives completed.
• Should be Self-motivated
• Experience of contract management
• Leadership skills
• High proficiency in MS Office applications
• Team oriented and outgoing

Application Closing Date
16th April, 2013

Method of Application
If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.
Click Here To Apply Online