Accounts Manager at ipNX Nigeria Limited - Ikeja/Apapa/VI/Lekki

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Accounts Manager

Job ID: 25
Locations: Ikeja/Apapa/VI/Lekki, Lagos
Department: Network Services Division
Function: Business Development
Job Grade: Manager/Assistant Manager
Reporting to: Territory Manager
Travel Frequency: Rarely

Purpose of the Job (Brief)

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Deliverables (Maximum 5-6 key Responsibilities)
1.) Expected Key Results (Detailed KPIs):

• Achieve set revenue growth.

Key Activities:

• Agreed revenue targets are met within defined time-frames; structured plan created and followed through to achievement of targets.
• Make agreed Cold Calls daily.
• 100% completion of KYC forms and provision of required documents.

2.) Expected Key Results (Detailed KPIs):

• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.

Key Activities:

• All clients are transitioned smoothly to the relevant account team

3.) Expected Key Results (Detailed KPIs):

• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.

Key Activities:

• Fosters good teamwork.
• Strengthen working relationship with the team.
• Works in a collaborative way with team.
• Increased understanding of clients and their requirements and what makes our service valuable.

4.) Expected Key Results (Detailed KPIs):

• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Key Activities:

• Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Vision
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

(Additional requirements for AMs and above):

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Application Closing Date
Not Specified.

Method of Application
Interested and qualified applicants should:
Click here to apply online