Operations & Maintenance Supervisor, NOC at MasterMindsHRSG Management Consulting

Posted on Thu 24th Aug, 2017 - hotnigerianjobs.com --- (0 comments)

MasterMindsHRSG Management Consulting is urgently recruiting to fill the position below in a client's firm:

Job Title: Operations & Maintenance Supervisor, NOC

Location: Lagos

Role and Responsibilities

Ensures that escalations are closed within client’s specifications or SLA.
Creates network performance reports and analysis e.g daily, weekly, monthly and share with client or internally.
Suggests improvements areas based on that report and shares with the O&M Manager and the O&M Supervisors.
Analyzes team & regional performance based on emergencies and reports to the O&M Supervisors and the O&M Manager.
Follows up on emergencies on the network and escalates them based on site importance (e.g. hub sites, backbones and collocated sites etc) as per escalation matrix, until resolution.
Responsible for reporting emergencies and incidents of violation of SLAs and supports the O&M Manager in communication with client.
Responsible for client’s communication e.g. alarms pending for a specific hours, false alarms etc.
Provides leadership, technical expertise and management of the NOC operation and staff.
Schedules duties hours and timetable of his staff, to have 24/7 network surveillance, as per contract.
Ensures that all alarms are attended and followed up, in a timely manner and according to agreed SLAs and KPIs.
Ensures that every reasonably effort is made to restore service in an event of an outage within SLA time frame.
Prepares SLA reports by giving feedbacks on outage, root cause and supports the O&M Manager for communication with the client e.g. SLA violation, penalties etc. 13. Manages and controls NOC staff for their performance monitoring and career development.
Coordinates with the client’s representatives and other sections and proposes changes in procedures, as required, to accomplish tasks in the most efficient and cost effective manner.
Evaluates existing processes, systems, and potential improvements complying with maintenance requirements and personnel safety.
Ensures assigned employees receive required training and possess/maintain appropriate qualifications, certifications, and licenses.
Communicates about networking issues effectively and in comprehensible manner both to clients and employees.

OH&S / QMS Role and Responsibilities:

Ensures that all OH&S/QMS procedures are daily monitored and followed.
Follows all policies and procedures for monitoring, testing product availability, and incident management. 3. Implements and follows policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Proactively reviews processes, documentation and procedures to keep updated on operational activities.
Prepares and distributes a variety of reports as requested by Manager or Head.
Be responsible for the application, compliance and regular updating of the security plan in place, both by the local team and by visitors.
Ensures visitors receive a proper security and context briefing and monitors the security adherence.
Provides the general coordination with security-related feedback and systematically report in writing any security incident involving the teams.
Ensures that adequate PPE (Personal Protective Equipment) is used by both the firm teams and Subcontractors.
Inspects all PPE prior to its use.
Ensures a proper usage of PPE.
Investigates accidents, incidents, and hazards and implements the necessary corrective and preventive actions to mitigate incidents, accidents and hazards.
Ensures that all placards are clear, clean and well maintained.
Providing training to enhance the OHSAS knowledge and competence.
Conducts emergency preparedness drills on a regular basis.
Conducts regular site inspections.
Requests for the replacement of PPE’s when required.
Checks, inspects and reports hazards to Manager.
Identifies existing and potential hazards.
Monitors hazard controls (PPE, engineering controls, policies, procedures)
Recommend corrective actions.

Qualifications Requirements

More than 3 years experience in similar field
Data analytical capabilities
Expert in MS office

Education Requirements

Minimum H.N.D in Electrical / Electronic Engineering. (Preferably B.Sc)

Application Closing Date
7th September, 2017.

Method of Application
Interested and qualified candidates should send their Application letters and CV's to: [email protected]

Note: Please candidates must specify the role they are applying for as the subject of the mail.

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