Female Customer Service Representative at Enroyale Global Services Limited

Posted on Thu 28th Sep, 2017 - hotnigerianjobs.com --- (0 comments)

Enroyale Global Services Limited, is recruiting on behalf of its client to fill the position below:

Job Title: Female Customer Service Representative

Location: Abuja

Job Description

The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.

Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Recommend potential products or services to management by collecting customer information and analysing customer needs
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Assist with placement of orders, refunds, or exchanges
Inform customer of deals and promotions
Handle changes in policies or renewals

Requirements

Applicants must have a degree in Business Management or any other related course
Proven customer support experience or experience as a client service representative.
Applicant must have at least minimum of 2 years relevant experience

Skills, Abilities and Knowledge:

Interpersonal skills
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of character

Remuneration
Salary: N 50,000

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their applications and CV's to: Careers@enroyale.com

Note: Applicants must be resident in Abuja

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