Information & Communications Technology Officer at Christian Aid (CA)

Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.

Applications are invited from suitably qualified candidates for the position below:

Job Title: Information & Communications Technology Officer

Location:  Abuja
Department:  International
Reports to (Job Title):  International ICT Operations Manager
Matrix manager if applicable (Job Title):  Business Systems Manager
Expected travel per annum: Up to 30 days
On call/unsocial hours :Yes

Role purpose 

• To implement, develop, support and maintain Christian Aid’s IT Systems and to be responsible for the majority of CAs Network infrastructure from core Microsoft Windows Servers to IP Telephony systems etc.
• This role will be accountable for improving CA’s IT functionality by researching new options and recommending the adoption of new technology and new concepts for the organisation in consultation with International ICT Operations team.
• To support ICT services provided to multiple offices within Nigeria. 

Role Context

• The role reports to the International Operations Manager, as part of the International ICT Operations team within ICT Services Division.   
• The role provides support to staff in the designated country where Christian Aid has multiple offices and ensures all office infrastructure and equipment meet Christian Aid standards

Key Outcomes 

• All offices within the specified country have and maintain ICT infrastructure necessary for Christian Aid’s working practices and according to Christian Aid’s standards. 
• Staff working in the specified country have a responsive ICT support service available. 
• All equipment used by staff meets required standards and is maintained so as to be in a fit working state.
• Local management and staff are consulted and kept up to date with changes to infrastructure, and new developments rolled out by ICT Services. 
• ICT Services is kept informed of changes in local requirements.

Role Requirements 
Relationships:

External:

• Managing the work of Local ICT Service contractors. 
• Managing the service from ISPs.  Negotiating with local ISPs around new contracts and fulfilment of existing commitments.

Internal :

• Providing support to staff on a daily basis. 
• Receiving guidance from Regional ICT Service Managers and International Operations Manager. 
• Responding to requirements from Business Systems Manager.

Decision making: 

• Carries out support and implementation work as directed by International Operations Manager and Regional ICT Service Managers but must be capable of acting on own initiative within agreed policy and standards. 
• It responds to calls and enquiries and determines the most appropriate solution within agreed procedures and ISD principles. 
• Recommends locally obtainable equipment when required. 
• Implements ICT aspects of implementing new country offices, such as network cabling and identification of potential ISP. 

Analytical skill:

• Applies specialist and detailed technical expertise to ICT problems affecting individuals or a whole office, and finding effective workarounds. 
• Working with other members of the team to diagnose root causes of problems and develop solutions.
• Developing self and others Negotiates work schedule and travel with stakeholders. 
• Works to maintain and extend skillset through on-going professional development. Shares knowledge with others.
• Willing and able to learn from colleagues and experience.

Person Specification
Applied Skills/Knowledge and Expertise:
Essential:  

• A+ Certification Hardware and Software Skills or equivalent
• Network+ or equivalent 
• Excellent interpersonal skills
• Good organisation and time management skills 
• Good written communication and record keeping 
• Knowledge of TCP/IP networking sufficient to implement and troubleshoot small networks. 
• Support Skills in Windows and Microsoft Office 
• Knowledge of generators, inverters UPS and other backup power options. 
• Fluent in English plus major language in designated country.  

Desirable:

• MS Certification in Basic Administration of Windows desktop operating systems  
• IT competency required Intermediate

Competency profile
Level 2:  You are expected to be able to: 

Build partnerships:

• Take on different work when necessary to achieve a team or organisational goal.
• Actively consult with others to ensure you understand their needs or goals.
• Listen to and take on board fresh perspectives and views even if you initially disagree with them.
• Maintain on-going relationships with individuals and contacts through networks, based on mutual rapport and respect.

Communicate effectively:

• Make complex things simple for the benefit of others.
• Actively listen and question to check your understanding and draw out others when they are not expressing themselves clearly or seem to be holding back.
• Be sensitive to what others may be feeling, based on what they say, how they say it and their non-verbal behaviour, adapting your style and approach to fit.
• Address difficult issues when they arise, being honest and open. 

Steward resources:

• Implement ways to reduce the inefficient use of resources or pass the ideas on to someone who can make them happen.
• Estimate the resources needed to achieve your own work plans or objectives and to deliver them in the most efficient and cost-effective way.
• Set and communicate realistic timelines for achieving tasks, working out how best to adapt as priorities change or unforeseen circumstances arise. 

Deliver results:

• Prioritise, plan and monitor own work to meet own and team deliverables to agreed performance or quality standards.
• Acknowledge others’ priorities whilst being prepared to say “no” if there are genuine reasons why their needs cannot be met.
• Use logical processes and relevant tools and techniques to report on information or analyse options.
• Make timely and considered recommendations or decisions based on analysis of available data, information and evidence.

Realise potential:

• Evaluate your own work and actively address gaps in knowledge and skills, without prompting.
• Recognise how you react to feedback and manage reactions positively, acting on specific feedback from others.
• Share your knowledge where it will help others to be more effective.
• Provide instruction, constructive feedback and guidance to others to help them learn.

Strive for improvement:

• Constructively challenge existing practice.
• Seek better ways of doing things, taking into account the possible implications.
• Make positive suggestions on a way forward when faced with challenges even if these falls outside own scope of work.
• Look inside and outside Christian Aid for new ideas and evaluate them for own work.

Salary
N5,137,846

Application Closing Date
28th November, 2017.

Interview Date
12th December, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to view more Information (pdf)

Note

• Further details of specific tasks and duties will be agreed with the line manager as part of the performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the job and its level of responsibility.
• This role profile is not prescriptive; it merely outlines the key behaviours the role-holder requires to be successful in the role; the key behaviours and responsibilities are subject to change. Any changes will be made in consultation with the role-holder.
• You will be expected to abide by the Code of Conduct, policies and procedures within Christian Aid which may be updated from time to time.
• You must be in sympathy with the aims, beliefs and values of Christian Aid as it seeks to work on relief, development and advocacy for poverty eradication.