Examinations Officer at British Council

Context and environment: (e.g. dept description, region description, organogram)

Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS.

The post holder will be part of a team of 5 in Lagos who administer the growing Schools Exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. Delivery will be in Lagos with approximately two sittings per year. This role will support the delivery of exams in Abuja and Port Harcourt, in addition to other administrative duties.

Main Duties and Responsibilities:
Administration of examinations in Lagos: Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts daily, maintaining logs appropriately.

Exam delivery: Delivering Examinations on test days which include: Supervision of venue staff and Ensuring adherence examination day procedures.

Post-Examination administration: Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements .

Marketing & Customer Service: To assist Schools Exams Manager in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.

Finance: To prepare and submit income reconciliations to agreed timescales.

Experience

• Dealing with customers and enquiries in a service environment.
• Providing and monitoring service within quality standards.
• Working quickly and accurately to tight deadlines.
• Experience of handling and reporting on payments from customers.
• Experience of delivering examinations in a timely and secure manner.
• Managing and training casual staff.

Qualifications

• Secondary School education up to ‘A’ Level standard
• A qualification in examinations management.

Application Closing Date
2nd October 2013

How to Apply
Please read through the Examinations Officer Role profile. Download and complete the British Council temporary application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent [email protected] no later than Wednesday 2 October, 2013. Please ensure the subject of your mail is, ‘Examinations Officer”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.