Branch Manager - Country Head of Operations at Adexen Recruitment Agency

Adexen HR and Recruitment Services is looking to recruit a Branch Manager – Country Head of Operations.

Our client is a project logistics & vessel agency company, focusing on the Oil & Gas and Mining Industries in West-Africa and equally offering a comprehensive range of ship and cargo related services across other parts of Africa and Europe.

Job Title: Branch Manager - Country Head of Operations

Job reference: 366
Industry: Logistics & Supply Chain
Location: Nigeria
Function: Supply chain

Responsibilities

• To guide the operational units Freight Forwarding (Air, Sea, Projects and Logistics) and Shipping in all operational disciplines and ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
• Management of Port Harcourt staff under his responsibility
• Define, optimize and implement country standard operational processes in cooperation with General Manager
• Monitor performance on operational excellence and initiate corrective measures
• Assure operational excellence within his area of responsibility
• Assure appropriate staffing and training in conjunction with HR
• Assure the correct and full use of operation enabling applications
• Share information using sales-support tools.
• Collect, fosters and implements specific industry know how and diagnose client’s needs
• Assures and provides timely responses to customer generated RFI, RFQ, RFP and tender processes where S&M will take the lead and Ops will provide procedures and buying templates..
• Develops, builds rapport and nurtures long term partnerships with clients, translating our capabilities to customer value
• Organizes and participates in regular reviews with clients to ensure customer satisfaction and sustainable business relationship.
• Establishes guidelines and standards and conduct implementation processes, customer SOP’s, reporting frequency, formats and design KPI’s for new accounts in collaboration with operations.
• Ensures that pricing and services offered to all relevant accounts are in line with “best in class” available.
• Regular reporting, as agreed, to management
• Tasks as assigned by management
• Authority to Decide
• Disciplinary responsibility over Port Harcourt Branch organization within his responsibility.in conjunction with HR
• Decide and enforce operational corrective measures to ensure operational excellence
• Margin and selling rates in line with sales strategy

Requirements

• Functional know-how in air / sea / logistics / SCM / ships agency .
• Operational know-how (Customer Service, Document Processing, Customs Clearance, shipping industry)
• Understanding of company (strategy and products)
• Develop market knowledge (customers, competitors, suppliers, overall environment)
• Strong administrative skills
• Develop and maintain SOP’s
• People Management and Leadership (/Training & Development/Coaching/Performance Management)
• Organizational skills (prioritize, plan, assign and control)
• Decision-making capabilities
• Customer focused
• Stress resistant
• Able to work in a diverse environment and cultures
• Respect cultural differences
• Communication & Interpersonal skills
• Problem Solving & Decision Making Skills
• Operational industry experience (minimum 3 years)
• Management experience (minimum 4 years)
• Preferably international working experience
• Language skills: Fluent in English. A second internationally spoken language would be an advantage.
• Higher Educational background

Remuneration
An expatriate package

Application Closing Date
6th February, 2014

Method Of Application
Interested and qualified candidates should:
Click here to apply