Venue Staff (Invigilators) at British Council Nigeria - 17 Positions

The British Council is currently looking for a suitably qualified and experienced individual to join us as Venue Staff

Job Title: Venue Staff

Location of post: Lagos, Abuja, PHC, Kano, Cotonou, Ibadan, Ilorin, Abeokuta, Umuahia, Awka, Owerri, Enugu, Awka, Benin, Calabar, Kaduna, Asaba and Uyo

Reports To: Exams Service Officers/Administrator

Purpose of job:
To invigilate exams to British Council and Examination Board standards.

Context and environment:
Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS. In 2012 we will delivered roughly 73,000 exams to 26,000 candidates.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2010, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holder will be required to work in any of the cities listed above. Note that the post holder might be required to invigilate exams at locations different from their base. Copied from: www.hotnigerianjobs.com

Accountabilities and responsibilities:
(including people management and finance)

• As an invigilator with The British Council, the post holder will be line managed by IELTS Administrators/Exams Officers in each of our locations: Lagos, Abuja, PHC and Kano.
• Reliability: to ensure tests/exams are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our customers and test/ exam candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from exam boards.
• Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation

Main duties:
To invigilate exams and support Exams Service officers as required,

Examinations Delivery

• Adhere to all instructions issued by the supervisor/examination board.
• Be familiar with all relevant notices, instructions and requirements relating to the specific examination.
• Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.
• Check each candidate’s ID and statement of entry (if applicable) before and during the exam.
• Issue correct exam stationary promptly and efficiently.
• Monitor candidates unobtrusively.
• Ensure only permitted materials are on each candidate’s desk (e.g. pen, pencil, eraser, test paper, ID)
• Ensure that candidates do not communicate with each other.
• Check that all candidates in allocated rows transfer their answers to mark sheets if applicable.
• Return all papers, sorted according to instructions, to the supervisor (if one is present).
• Refer candidates’ enquiries to examinations supervisors or the Exams team where appropriate.
• Ensure that no unauthorised persons enter the examination room.
• Adhere to all exam board and British Council’s standard

Customer Service

• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• Be impartially friendly to candidates.
• Be smartly and appropriately dressed with no noisy jewellery or heels.

Other Duties

• Attend training sessions before conducting any invigilation duties.
• Attend the annual refresher training sessions.
• Attend Other meetings as required by British Council staff

Key relationships:
Internal: Supervisors, Nigeria Exams team, Customer Service staff, Exams Managers, Deputy Country Exams Manager

External: Examination candidates, School Principals, Coordinators and staffs, enquirers, preparation course teachers, Exam Boards, Venue Managers.

Experience

• Dealing with customers in English and presenting information clearly and logically
• Dealing directly with customers in a firm but pleasant manner
• Meeting deadlines and dealing with schedules.
• Providing service within quality standards.

Qualifications

• Completed secondary education to ‘A’ level standard or equivalent.
• University degree in any subject.

Application Closing Date
21st March 2014

Method of Application
Please read through the Venue Staff role profile. Download and complete the British Council venue staff application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to: [email protected] no later than Friday 21, March 2014. Please ensure the subject of your mail is, “Venue Staff”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.