Front Line Monitoring Shift Leader Job at Etisalat Nigeria

Job Position: Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations)

• Fault Management reporting in the network
• Ensure escalation management and technical support
• Ensure escalations are being done in a timely manner and respective members are informed.
• Ensures 24×7 Monitoring and reporting is available for all technologies as needed
• Liaises with the Customer Care Team as regards Network outages
• Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
• Follow up with all the concern team members / Vendors for tracking and resolution of faults
• Provide reports for service outages and recommends follow up actions
• Reviews TT reports against SLA and recommends follow up actions
• Provide Major service outage investigations and follow up for resolution.
• Coordination and control of all the Trouble Tickets raised in the network.
• Follow up for closure of trouble tickets within agreed MTTR.
• Prepare reports on Network Outages and follow up for RCA
• Work in 24X7 Shift Basis

• First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
• Minimum of 3 years experience in Telecom NOC and NMC operations
• Post graduate education an advantage

• Have completed NYSC or possess exemption certificate.
• Be highly focused and success driven.
• Exceptional ability to think and plan proactively
• Possess good interpersonal/people skills.