Client Service Personnels at Medpro Global

Posted on Tue 15th Apr, 2014 - hotnigerianjobs.com --- (0 comments)

Medpro Global - Our client is a transportation firm that seeks to fill the position of:

Job Title: Client Service Personnels

Location: Lagos

Key Accountabilities:

Accurately performs registration process for new and existing clients
Act as interface with all clients at job sites/locations
Interacts with company’s client to provide them with information and address inquiries regarding products and services.
Responsible for managing all operational concerns raised by client
Exploring opportunities to add value to job accomplishments.
Provide client support services in accurate and timely fashion.
Maintain high level of professionalism and competence in every client interaction.
Build positive and productive relationships with clients.
Make frequent client calls and visits to strengthen client relationships.
Analyze and resolve service issues promptly.
Inform management about complex client issues and resolutions.
Maintain client focused working environment for team.
Work in compliance with company policies and procedures.
Identify and develop now business opportunities with client contacts.
Utilize effective problem solving and time management skills in client service operations.
Develop process improvements to enhance service efficiency and effectiveness.
Provide assistance to less experienced staffs when needed.
Provide support in new product development and enhancement activities.

Qualifications, Skills & Competencies:

Minimum of 1-3 years post qualification experience
Relevant University Degree or HND in any discipline
Prior Experience as a Customer Service or related Role is a strong advantage

Requirements:

Sex - Female
Good Time Manager, Hard working and eye for detail
Dresses professionally with impeccable manners

Skills:

Excellent written and spoken English
Administrative and analytic skills
Basic Computer Skills with ability to use Microsoft Word, Microsoft Excel, Email and the Internet.
Willingness and aptitude to learn the use of new IT systems and software
Negotiation and persuasive skills
Ability to plan and delegate as necessary
Apply with detailed resume stating qualifications, prior experience and accomplishments.

Application Closing Date:
30th April, 2014

Method of Appication
Interested and qualified candidates should send CVs to: [email protected]

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