Customer Service Officer at Foltechs Engineering Services Limited

Foltechs Engineering Services Limited - Our objective as an enginerring company is to help our numerous customers employ the use of electrical power safely, effectively and efficiently, through the timely provision of standardised electrical engineering products and services.

As proof of our competence, we have secured the endorsement and approval of ABB, a world leader and giant in Electrical Engineering products and services as a a CHANNEL PARTNER for its low and medium voltage products.

Foltechs Engineering Services is recruiting to fill the position of:

Job Title: Customer Service Officer

Location: Lagos
Job Type: Full Time

Qualification: BSc/ HND in Electrical Engineering or Social Sciences
Experience: 2 years
Age; Not more than 27years
Job Field: Customer Service Officer

Key Responsibilities

• Maintain and develop relationships with existing customers via meetings, telephone calls and emails.
• Generate invoice for all walk in customers
• Analyzing sales figures/date, interpreting trends to facilitate planning and forecasting of future sales volumes.
• Log all after sales service issues.
• Follow up on or after sales service issues
• Give after sales feedback to customers.

Key Performance indicators (KPI’s)

• Importance of the management of the front office.
• Meet least Fifty Percent (50%) of the issued Quotations.
• Engage in Tele-marketing; follow up and close on all sales opportunities as at when necessary.

Key competency Requirements

• Knowledge of Electrical Panel component
• Basic Numerical Skills
• Third-party supplier and Vendor management
• Be exceptional at relationship management and business development with extensive
• Customer interaction.
• Have effective written, Communication and presentation skills.
• Be able to work under pressure.
• Microsoft Office suite – Word, Excel and Power Point.

Personal Attributes

• Self motivated
• A good team player with ability to network
• Articulate – verbal and written
• Excellent interpersonal skill.
• Seeks solutions and goal oriented.

Application Closing Date:
29th August, 2014

Method of Application
Interested and qualified candidates should send CV to: humanresources@foltechseng.com