Guest Service Manager at University of Lagos Holding Company (UNIHOLD)

The University of Lagos Holding Company (UniHOLD) is a fully registered private limited liability company with several subsidiaries, including: University of Lagos Ventures Limited, University of Lagos Press & Bookshop Limited, University of Lagos Pharmaceutical Limited.

UniHOLD is recruiting to fill the position of:

Job Title: Guest Service Manager

Location: Lagos

Responsibilities

• Spot checks VIP guest rooms; greets and entertains VIP guests;
• Co-ordinates with the Sales and Marketing Division regarding reservation status;
• Acceptance of personal cheque and travel vouchers;
• Records all unusual incidents or complaints in duty logbook;
• Greets and assists all VIPs during their stay;
• Receives and screens guests for management;
• Maintains close liaison with security department to investigate incidents or thefts in hotel;
• Supervises guest relation officers;
• Carries master key of hotel and pager while on duty;
• Solves any problems and complaints from guests regarding room reservations;
• Checks arrival/departure list especially VIP bookings;
• Informs the management on special hotel guests ‘arrival/departure and upgrades;
• Creates more personalized contact with executive accounts and entertains occasionally hotel guests;
• Arranges for the general manager to meet or contact special guests upon arrival to hotel for functions and events;
• Carries out inspection on the special attention rooms;
• Responsible and manages the daily operation within the hotel’s Business Centre;
• Up-dates master booking chart for space allocation and forecast;
• Prepares monthly group reservations lists for sales office follow up;
• Assists front office manager in preparing room occupancy forecasts;
• Approves all reservation confirmation slips before they are sent out;
• Prepares duty roster of all reservations staff;
• Supervises handling of guest history records;
• Informs all departments of close-out dates.

Requirements
HND/B.Sc Mass Comm

Application Closing Date
29th August 2014.

How To Apply
Interested and qualified candidates should send CV and Cover Letter to: [email protected] using job titles as the Subject of the mail.