Maersk Customer Care Agent Recruitment 2011

Maersk Line Nigeria - With over 108,000 employees and offices in 130 countries, Maersk has the scope to help you achieve even your most ambitious career goals.

From shipping and energy to retail, our diversified activities enable us to offer attractive career paths for generalists and specialists alike.

Job Title: Customer Care Agent - Maersk Line

Ref: 60172
Location:  Lagos, Nigeria

Profile Overview

• The individual will be required to exercise top-notch relational skills alongside analytical capabilities and job knowledge in the execution of tasks. In addition the person will be expected to be versatile and a self developer.
• The agent will take on account ownership and industry interaction in a whole new way to ensure we stay ahead of competition on all accounts of service delivery to Customers. Copied from: www.hotnigerianjobs.com
• This role will also add great leverage to the promotion and sustenance of our transition to online transactions as well as proactive relationship management.

Key Areas of Responsibility:
The CARE Agent will primarily be responsible for below activities:

• Account ownership of customers allotted to the agent.
• Customer shipments are proactively monitored during transit and all issues resolved well ahead of final discharge
• Ensure allotted Customers are adequately informed at all stages of shipment.
• Assist with campaigns and awareness drives to customers
• Model market intelligence as well as gather relevant data on competition products.
• Interact with external stakeholders – authorities, agency associations, shipping institutions etc
• Frequent Customer visits / relationship management
• Ensure Customer issues are resolved within agreed service levels
• Be knowledgeable about Maersk Line products and services and suggest alternatives to Customers when Customers’ demands cannot be met exactly as specified by them.
• Be aware of regulatory requirements and act within the framework that exposes the company to minimum risk at all time.
• Supports the Sales team to ensure customer retention and full delivery of the service and product sold.
• Collaborate with Finance team to ensure invoice and payment timeliness and accuracy. Copied from: www.hotnigerianjobs.com

Customers/Suppliers

Internal:

• Functional/business management, colleagues, Regional Operations and commercial desks, Global Service Centres, other AP Moller container business entities.

External:

• Customers (shippers, consignee, clearing agents), bank, authorities, clearing agents associations, maritime institutions

Learning Opportunities
This role will expose the candidate to below:

• Opportunities to make Customers feel Trust, Cared For and Pleased.
• Opportunities to translate the analysis of daily business transactions to initiatives for continuous improvement.
• Rotations in different sections to build well rounded understanding of the business.
• Opportunities for networking with customers and authorities
• Opportunities to understand and impact customer value chains
• Ample interaction with internal colleagues in same and other locations
• Opportunities for increased career marketability subject to performance on the job.
• Opportunity to improve knowledge of the shipping industry
• Exposure to commercial decision making
• Opportunities for visibility with key stakeholders
• Opportunities to register improvements. Copied from: www.hotnigerianjobs.com

Skills & Specifications

• Degree in any discipline
• 2-5 years post NYSC work experience
• Excellent customer service skills
• Ability to maintain customer-centric attitude under pressure
• Ability to suggest and adapt to continuous change and improvement
• Proficiency and hands on experience with Microsoft excel, word and power point
• Ability to train or coach colleagues in the use of Microsoft excel, word and power point
• Presentation skills (able to highlight challenges and possibilities to stakeholders proactively
• Innovativeness (Ability to proffer solutions to Customers issues with minimal escalation)

Application Deadline
26th October, 2011

Method of Application
Interested and qualified candidtaes should:
Click here to apply online