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Maersk Customer Care Agent Recruitment 2011

Posted on Tue 25th Oct, 2011 - hotnigerianjobs.com --- (21 comments)

Maersk Line Nigeria - With over 108,000 employees and offices in 130 countries, Maersk has the scope to help you achieve even your most ambitious career goals.

From shipping and energy to retail, our diversified activities enable us to offer attractive career paths for generalists and specialists alike.

Job Title: Customer Care Agent - Maersk Line

Ref: 60172
Location: Lagos, Nigeria

Profile Overview

The individual will be required to exercise top-notch relational skills alongside analytical capabilities and job knowledge in the execution of tasks. In addition the person will be expected to be versatile and a self developer.
The agent will take on account ownership and industry interaction in a whole new way to ensure we stay ahead of competition on all accounts of service delivery to Customers. Copied from: www.hotnigerianjobs.com
This role will also add great leverage to the promotion and sustenance of our transition to online transactions as well as proactive relationship management.

Key Areas of Responsibility:
The CARE Agent will primarily be responsible for below activities:

Account ownership of customers allotted to the agent.
Customer shipments are proactively monitored during transit and all issues resolved well ahead of final discharge
Ensure allotted Customers are adequately informed at all stages of shipment.
Assist with campaigns and awareness drives to customers
Model market intelligence as well as gather relevant data on competition products.
Interact with external stakeholders – authorities, agency associations, shipping institutions etc
Frequent Customer visits / relationship management
Ensure Customer issues are resolved within agreed service levels
Be knowledgeable about Maersk Line products and services and suggest alternatives to Customers when Customers’ demands cannot be met exactly as specified by them.
Be aware of regulatory requirements and act within the framework that exposes the company to minimum risk at all time.
Supports the Sales team to ensure customer retention and full delivery of the service and product sold.
Collaborate with Finance team to ensure invoice and payment timeliness and accuracy. Copied from: www.hotnigerianjobs.com

Customers/Suppliers

Internal:

Functional/business management, colleagues, Regional Operations and commercial desks, Global Service Centres, other AP Moller container business entities.

External:

Customers (shippers, consignee, clearing agents), bank, authorities, clearing agents associations, maritime institutions

Learning Opportunities
This role will expose the candidate to below:

Opportunities to make Customers feel Trust, Cared For and Pleased.
Opportunities to translate the analysis of daily business transactions to initiatives for continuous improvement.
Rotations in different sections to build well rounded understanding of the business.
Opportunities for networking with customers and authorities
Opportunities to understand and impact customer value chains
Ample interaction with internal colleagues in same and other locations
Opportunities for increased career marketability subject to performance on the job.
Opportunity to improve knowledge of the shipping industry
Exposure to commercial decision making
Opportunities for visibility with key stakeholders
Opportunities to register improvements. Copied from: www.hotnigerianjobs.com

Skills & Specifications

Degree in any discipline
2-5 years post NYSC work experience
Excellent customer service skills
Ability to maintain customer-centric attitude under pressure
Ability to suggest and adapt to continuous change and improvement
Proficiency and hands on experience with Microsoft excel, word and power point
Ability to train or coach colleagues in the use of Microsoft excel, word and power point
Presentation skills (able to highlight challenges and possibilities to stakeholders proactively
Innovativeness (Ability to proffer solutions to Customers issues with minimal escalation)

Application Deadline
26th October, 2011

Method of Application
Interested and qualified candidtaes should:
Click here to apply online

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Comments (21)

No. 1

Posted on Tue 25th Oct, 2011 14:51:06 GMT by mrs adetola

sir i can do the job thank you sir

No. 2

Posted on Tue 25th Oct, 2011 21:27:14 GMT by Okorie happiness chinenye

I humbly apply for the post of customer agent in organisation.i hv completed my Nysc and i base in lagos.thanks hopin 2 hear 4m soon.

No. 3

Posted on Tue 25th Oct, 2011 22:04:31 GMT by john samuel akowe

i humbly apply for the post of customer agent in organisation,i have completed my nysc programme and iam based in lagos state,thanks, hope to hearing from you soon.

No. 4

Posted on Wed 26th Oct, 2011 10:37:28 GMT by Oni Omolola Yemisi

I'm capable of doing dis job sir. I'll appreciate if I'm given.

No. 5

Posted on Wed 26th Oct, 2011 12:57:28 GMT by Obih Emeka

Pls i tried applying,but cant seem to fill correctly the right salary expected column.I could use some help Sir... Thanks in anticipation

No. 6

Posted on Thu 27th Oct, 2011 08:10:36 GMT by Owolabi K.Abimbola

having gone through your recuirement,you can't afford to lose me on the job with the potential endow in me

No. 7

Posted on Thu 27th Oct, 2011 11:32:58 GMT by Olamilekan

sir,i have tried to applied on line for the outlined job,but its not going through.I am Olamilekan shobowale,a graduate of Ogun state university, studied mass communication.I graduated last year.Am presently working with Broadcasting Corporation Of Oyo State as a news reporter.

No. 8

Posted on Thu 27th Oct, 2011 22:30:04 GMT by Okpala obinna stanley

Roundly qualified for the job.i did my NYSC in a clearing and forwarding company.am a graduate of political science from Nnamdi Azikiwe University,Awka,my service year experience will give a good leverage to deliver more efficiently on the job. Thanks

No. 9

Posted on Sun 30th Oct, 2011 11:21:50 GMT by NWOSU AUGUSTINE C.

With due respect sir/ma, though the information got to me late but i am convinced that i can still get a chance to work in the shipping company. I have five(5)years of experience working in the sea port, to be precise apapa quay and tin-can in lagos, nigeria. So i am ready and fit for the challenges ahead if i am given the opportunity. I have a computer knowledge in desktop publishing and database management, and also study computer engineering in the tertiary institution. I will be exceedingly grateful if my request is granted. Thanks.

No. 10

Posted on Wed 02nd Nov, 2011 00:05:23 GMT by Oshokoya Harriet

Hi, though I got this information late, am realy interested in working with you.I had finished my NYSC .I posess excellent customer service skills because I am an experienced customer servicd officer. Thanks

No. 11

Posted on Wed 02nd Nov, 2011 00:05:51 GMT by Oshokoya Harriet

Hi, though I got this information late, am realy interested in working with you.I had finished my NYSC .I posess excellent customer service skills because I am an experienced customer servicd officer. Thanks

No. 12

Posted on Sat 12th Nov, 2011 20:41:24 GMT by Segun

I dont know the reason why some people are so desperate to get a salary job, instead of them being self employed. Some even respect employer than their creator. Friends, if we should continue beging for job to survive in this country, we will never move forward and our potentials will continue to deteriorate. I beseech you friends, lets try to be self employed to get rid of tenacious poverty in this contry.

No. 13

Posted on Tue 22nd Nov, 2011 14:27:31 GMT by olusola fakeye

Am a Graduate of olabisi onabanjo university ago-iwoye ogun state. i studied industrial and labour relations from the faculty of social science with second class upper Division, have completed my National Youth Service Programmed in febuary 2009. i have the quality service loyalty to attend to customer needs innovation competencies .
Career objective:to be an effective result oriented through the personnel harwoking to solve business solution. in any level of managerial career competencies.This is my mobile Number 08026163294,07065680041

No. 14

Posted on Wed 08th Aug, 2012 06:50:15 GMT by 1

-1'

No. 15

Posted on Wed 08th Aug, 2012 06:50:18 GMT by 1

1

No. 16

Posted on Wed 08th Aug, 2012 06:50:20 GMT by 1

1

No. 17

Posted on Wed 08th Aug, 2012 06:50:24 GMT by 1

1

No. 18

Posted on Wed 08th Aug, 2012 06:50:27 GMT by 1

1

No. 19

Posted on Wed 08th Aug, 2012 06:50:30 GMT by 1

1

No. 20

Posted on Wed 20th Nov, 2013 14:18:03 GMT by lawrence ofem robert

wish to apply as a customer care agent in your reputable establishment.phone 08134510369

No. 21

Posted on Tue 17th Jun, 2014 08:43:18 GMT by hope eze

I would like to be hired for any suitable and vailable position in your company sir, thanks

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