Key Account Manager at a Global Technology Company

Posted on Mon 01st Sep, 2014 - hotnigerianjobs.com --- (0 comments)

Best Search Recruitment Limited - Our client is a global technology company, is seeking to fill the position of:

Job Title: Key Account Manager

Location: Lagos

Summary & Key Areas of Responsibility:

Position responsible for identifying and targeting opportunities across existing and new prospects.
May gain exposure to global accounts; Partners with other business units to expand cross-sell opportunities; Leads account planning and opportunity planning sessions
Responsible for maintaining and growing file value and serving as the principal FSD SS representative ensuring the highest level of customer service and support to the Corporation’s major accounts; Also responsible for demand creation of the Corporation SS for existing and new accounts within an assigned; Provide subject matter expertise and support for all SS sales campaigns into targeted accounts
Responsible for customer relationships ensuring that all customer requirements are identified and met driving volume and growth into these user accounts; Key interface or liaison between the customer, sales support teams, the factory, product management and other internal resources with regard to FSD-SS sales and services issues for current customers; Position requires strong relationship management and carries the responsibility for the customer's satisfaction with the Corporation
Ensure that key customer accounts continue to thrive in a partnership with the Corporation; Responsible for any prospect opportunity within their assigned account base in order to advance the business opportunity for new solutions as identified by the region
Schedules and conducts regular customer meetings to discuss customer-specific issues, review FSD (Financial System Division)/WCS (Worldwide Customer Services) performance/value, ongoing projects and rollouts, and to position new solutions and insure that all outstanding invoices are current; Continually seek to build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of the customer's requirements and addressing customer issues, escalating them, as necessary, to the appropriate internal parties in order to drive them toward resolution
Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter on quarter growth from those opportunities
Obtains customer or industry information that assists in responding to customer's needs and requirements; Capitalizes on industry knowledge and customer contacts to uncover future business opportunities; Responds to competitive threats in order to maximize FSD's customer retention rate; Understands the formal and informal decision making process within each of the accounts
Effectively advise and influence customers through consultative selling techniques; Create an internal network of relationships with peers, management and internal sales support groups in providing value-added solutions and best in class service for the customer
Has primary accountability for ensuring that assigned major accounts are being properly serviced by the Corporation in a manner that reflects the Corporation’s commitment to delivering high quality products and services; Ensure each account has an account plan, which is being managed and executed effectively; Track growth/decline within accounts; Manage the day-to-day operations associated with servicing a major account
Strategically designs a plan to effectively manage his/her territory in order to maximize incoming revenue and profits in order to meet annual quota objectives; Tracks the sales process through monthly forecast submissions for assigned accounts to quantify and qualify opportunities where the Corporation is best positioned to win, and assists in development of an account plan to ensure mutual objectives of the Corporation/Customer relationship are realized; Builds customer commitment in order to accelerate activity through the sales cycle
Position requires ability to describe how FSD SS products and services relate to the customer's current industry position; Identify major competitors in the account and assesses the competitor's products/services, and compare their strengths and weaknesses relative to the Corporation; Position the Corporation as a single source provider offering additional solutions and services to maximize the Corporation’s revenue and profitable growth
Apply presentation and consultative selling skills to deliver sales presentation at senior/executive levels; Incorporate thorough understanding of industry trends and issues into sales presentations; Partner with other business units to expand cross-sell opportunities
Identify and target opportunities across existing and new prospects
Utilize team members including post-sale delivery professionals, pre-sale technical professionals, and management to achieve business objectives.
Rely on excellent leadership and interpersonal skills to initiate and maintain executive-level interaction and customer satisfaction
Close profitable Corporation Solution deals incorporating hardware, software, professional services, and customer services; Manage sales portfolio with a revenue focus; Screen, categorize and resolve data integrity issues BASIC

Qualifications:

BS/BA degree in a business-related field
5-8 years of related experience
Must possess Financial Services industry knowledge
Excellent written and oral communication skills in; Must possess active listening skills as well as written and verbal skills
Strong communication, creative thinking and presentation skills
Demonstrated sales success in attaining quota objectives; Demonstrated success in managing account relationships; Demonstrated success developing new account opportunities
Understanding of SS or similar applications and technology is an advantage
Experience in selling software/applications is a plus
5-8 years of prior sales account management experience preferred

Application Closing Date:
5th September, 2014

Method of Application:
Qualified candidates should forward their Resume and brief but concise Cover letter to: [email protected]

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