Country Head, Customer Segment at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

Standard Chartered Bank Nigeria is recruiting to fill the vacant position of:

Job Title: Country Head, Customer Segment

Job ID: 448762
Job Function: Retail Clients
Location: Lagos, Nigeria - SCB

Job purpose:
Embed and communicate the overall segment proposition for Business Clients in the market. Drive installation of best-in-class practices for delivering the segment proposition to our chosen clients and prospects

• Install standard methodology for analyzing evolving client needs and competition tracking, and create the necessary feedback process that guides the segment strategy.
• Oversee the roll-out of standardized client value propositions for the key target segments.
• Work closely with the BC Product team (Retail Products) to ensure that the product development agenda is fully aligned with the evolving market needs and with the client value proposition
• Execute product/ service bundles, with a view to aid client deepening and cross-sell across segments
• Support implementation of the agreed pricing strategy across products for the Business Client segment, to ensure that we are maximizing returns and value to the client at an overall Relationship level
• Work closely with Brand & Marketing to ensure that we build a strong positioning in the business. Conceptualize Business Client-focused campaigns and ensure execution of the same.
• Own the service quality and client satisfaction agenda for the segment
• Install a robust Prospect selection discipline, to better target the client acquisition activities of the frontline. This includes identification of right data-sources, prospect identification from internal sources (supply chains etc), prospect filtering, prospect database management and circulation.
• Own the front-end CRM system and ensure its usage as envisaged
• Support roll out of Portfolio Management tools and practices for the high-value as well as the low value part of the portfolio, to meet the objectives of right level of client contact and wallet deepening
• Work closely with Channels to meet the sales productivity, balance sheet and income targets for the business
• Drive Installation of standard sales and client management practices suited to this segment
• Work closely with the analytics team to implement standardized tool-kit for cross-sell, deepening, attrition management and NTB gating
• Drive the digital strategy for the segment and other digital alliances
• Drive the event-based marketing agenda as a client acquisition and deepening tool

Application Closing Date
Not Stated

How to Apply
Interested candidates should
Click here to apply