Senior Account Manager at Integrat Pty Limited

Integrat is an international Wireless Application Service Provider (WASP) Aggregator that operates in the Value Added Services sector of the Mobile Telecommunications Industry. We have recently expanded our business to the commercialisation of mobile media within various African territories. Our mobile media division is called Intarget.

Integrat is recruiting to fill the position of:

Job Title: Senior Account Manager

Location: Nigeria

Job Description

Financial:

• Ensure that revenue targets set for the client are met
• Ensure that Insertion orders and invoices are raised for every advertising campaign
• Ensure that reconciliations are performed at the end of each month with the mobile network operator
• Ensure that valid and accurate revenue share payments are made on time as per the relevant operator agreement
• Ensure that any and all financial obligations emanating from the agreement with the operator have been fulfilled.

Manage Staff:

• No staff management component

Campaign and Rate Card Management:

• Manage the inventory planner and tracker
• Liaise with the Mobile Network Operator and the advertising client to ensure that ads are placed on time and on the appropriate inventory item
• Manage the full process of ad placement and reporting
• Manage the rate card issuance and approval process
• Resolve any disputes amicably and speedily
• Escalate any non-resolved matters as per the SLA with the operator.

Account and Relationship Management:

• Account management of customers and advise on trends and enhancements
• Manage client information database
• Be the single point of entry for the client
• Manage client expectations
• Internal relationship management

Client Service:

• Provide world class customer service by following up on internal SLAs and building relationships with clients

Account Administration:

• Train the client on all Integrat products and services
• Advise the client on internal operational, compliance, technical, customer care and finance processes and requirements and constantly train clients on these aspects
• Facilitate any change requests or new setups
• Manage monthly account invoicing both ad-hoc and system generated
• Administer Integrat interfaces on behalf of clients where requested

Sales:

• Mine clients for new business and constantly keep clients advised of new products and services.
• Provide sales function for new client meetings as requested by management

General:

• Constantly develop both soft and hard skills with future context assumptions in mind
• Innovation, attitude and teamwork
• Provide constant progress feedback to Management on activities in preparation for weekly management meetings

Qualifications

• Minimum of an undergraduate degree from a recognized and accredited tertiary institution

Experience

• An 'A' in Mathematics and English at Ordinary Levels
• 5- years' experience in the Mobile Telecommunications, Telecommunications or IT sectors
• 5 years Account management experience
• Demonstrable technology knowledge especially in GSM
• Knowledge of the WASP Industry or VAS operational processes
• Must hold a VALID Drivers Licence & Own Transport
• Must reside in Nigeria.

Knowledge and Skills
Knowledge (beneficial)

• Established relationships within the market
• Working knowledge of the GSM environment
• Knowledge of Mobile Value Added Services
• Understanding of the Wireless Application Service Provider (WASP) and Aggregators function
• Knowledge of industry associations, rules, regulations & codes of conducts
• Market research skills

Skills:

• A full understanding and working knowledge of operational processes
• A full understanding and working knowledge of the account management

Function:

• Client liaison skills
• Highly computer literate
• Analytical skills and attention to detail
• Planning & coordination skills essential
• Ability to effectively interact with a diverse range of corporate clients (from executive level to junior staff)
• Strong analytical and research skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills

Application Closing Date
Not Stated.

How to Apply
Interested and qualified candidates should:
Click here to Apply

Note: ONLY Nigerian Nationals need apply - Must reside in Nigeria.