Duty Manager at InterContinental Hotel

InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travellers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

InterContinental Hotel is recruiting to fill the below position:

Job Title: Duty Manager

Job Number: LAG000171
Location: Lagos
Schedule: Full Time

Job Description:
As a Duty Manager, you will be in charge of pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also checkbilling instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.

You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

Qualifications

• Degree from a reputable institution in Social Sciences/ Arts or its equivalent
• Previous Supervisory/Management Experience
• Previous experience with dealing and resolving guest queries. Market knowledge and trends are key to this position.
• Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
• Able to turn vision into action
• Highly visible and 'hands on' in operation
• High level of English language skills both written and verbal.
• Previous IHG experience preferred but not mandatory

Application Closing Date
12th December, 2014

How to Apply
Interested and qualified candidates should:
Click here to apply online