Hotel Database Administrator and Contracting at Global Profilers

Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa; We are currently looking for an Hotel Database Administrator and Contracting

Job Title: Hotel Database Administrator and Contracting

Location: Lagos
Ref: Ref: 329

Responsibilities

• Website booking monitoring, local hotel's booking fulfillment, hotels payment processing, and local packages development and input. Hotels negotiation & contracting.

Job DescriptionsJob Description:
1. Check the for paid and unpaid Hotel Booking Requests

• Monitoring 7days a week, 24hrs a day
• Contact clients with unpaid requests and attend to their enquiries
• Providing guidance, direction, whilst apply cross selling and persuasive techniques.
• Contact hotels and fulfill paid hotel requests
• Manage and update customer database
• Respond to Hotel Requests on Research and respond to customer enquiries.
• Fulfill Requests from Customer Care and Holiday Team (inbound calls); by contacting and committing clients.
• Package preparation for Hotels

2.) Hotel/Client Relations / Database Administration

• Update Full Hotel details and contact information
• Hotels rate negotiation and re-negotiation
• Contact Hotels for room availability /enquiry
• Contact Hotels for room night reservation and security.
• Follow up with hotel to fulfill other components booking requests (i.e. airport pickup)
• Process Hotel Payments with Accounts Department (locally/internationally).
• Hotels Mystery Shopper
• Periodically research hotel rack and competitor's rates in comparison to the organizations rates

3.) Hotels Reporting
4.) Domestic Hotel Contracting

• Hotel Review and evaluation
• Hotel Contract Evaluation
• Local Hotel Upload on the portal
• Hotel Data & Rate Control/Management

Qualification and Experience

• Management degree or other related disciplines
• Minimum 2-3 years prior experience in the hospitality industry
• Good IT Skills
• Leadership and decision-making abilities
• Good communication, organizational and interpersonal skills

Application Closing Date
12th November, 2014

How to Apply
Interested and qualified candidates should:
Click here to apply online