Call Center Agent at Ikeja Electricity Distribution Company (IKEDC)

Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government.

The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners.

This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development.

Ikeja Electric has a customer Population of 657,444 spread across the 11 Business units including Abule-Egba, Akowonjo, Ikeja, Ikorodu, Ikotun, Ipaja, Odogunyan, Ogba, Ojodu, Oshodi and Somolu.

We are recruiting to fill the below position:

Job Title: Call Center Agent

Location: Lagos

Role Purpose

• A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment.
• These responsibilities include:
  • Responding to customer open/close requests,
  • Customer inquiries, and requests for account information,
  • Coordinating service requests,
  • Determining the most effective resolution to customer issues and maintaining customer accounts.

Requirements
Experience and Qualification:

• Bachelor's degree in any relevant field with a minimum of 2 years experience as a call center agent

Role Accountabilities:

• Respond to billing inquiries and handle customers’ high bill complaints
• Provide information about company programs, products and services
• Report electric emergencies and outages
• Provide data to customers requesting new services and/or construction
• Seek resolution of customer complaints
• Respond to utility commission and agency inquiries
• Updating customer account.

Skills:

• Excellent oral/written communication and interpersonal skills
• Professional and courteous demeanor
• Ability to multi-task in a fast-paced, high-volume environment
• Excellent problem-resolution skills
• Strong systems skills
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information
• Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
• Ability to accept and incorporate constructive feedback to improve performance
• Flexibility in responding to change or business needs
• Willingness to help peers
• Excellent attendance and punctuality
• Good team player
• Self-starter
• Male candidate is most preferred
• Candidate must be fluent in Igbo or Hausa language

Application Closing Date
Not Stated.

Method of Application
Interested and qualified candidates should:
Click here to apply online