Customer Service Executive at a Reputable FMCG Company

We are a Food Manufacturing Company and as a result of our business expansion and capacity building initiative, unique career opportunities exist in our organization for highly competent and self motivated individuals who seek a truly professional organization to maximize their potentials in the positions listed below:

Job Title: Customer Service Executive

Reference No: BIL000004
Location: Lagos

Responsibilities

• Plan, develop and implement strategy for the Customer Relationship Management Function. Copied from: www.hotnigerianjobs.com
• Play a leadership role in the development of proficient Customer Relationship
• Management processes and applications.
• Develop, optimize and implement business models for retention of company’s customer base.
• Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
• Identify and implement processes to improve and ensure accuracy of customer data.
• Managing the Customer Care telephone lines. Copied from: www.hotnigerianjobs.com
• Ensure key customer memorable events are promptly acknowledged.

Qualifications and Requirements

• Minimum of first degree from a reputable university
• Must have between 1-3 years experience.

Application Closing Date
13th June, 2012

Method of Application
Applications should be sent via e-mail to: zoyaconsult@gmail.com with a detailed and current CV stating the position applied for and the reference number .