Entry-level Customer Service Executives at Yudala Nigeria (6 Positions)

Posted on Fri 20th Feb, 2015 - hotnigerianjobs.com --- (0 comments)

Yudala Nigeria is recruiting to fill the position of:

Job Title: Customer Service Executive

Slots: 6
Location: Lagos

Job Summary

This position is responsible for being the first point of contact and support to customers on the Yudala online and retail platform via telephone, email and online chat.
The Customer Service Executive will provide customers with useful product information and details in a pleasant and interesting way to promote patronage and encourage repeat purchases.
Responsibilities will also include placing and following through on orders and pending order inquiries, while also assisting with day-to-day operations of the department and other projects.

Responsibilities & Accountabilities

Dealing with customer enquiries, returns and exchanges
Providing first level support and prompt resolution of issues/complaints or escalating these as appropriate.
Follow through with escalated complaints to ensure timely resolution by the appropriate department.
Cold-calling of prospective customers and follow-through to close a sale
Assist in various departmental projects as required
Generation of weekly reports highlighting customer retention rate, enquiries, products in high demand and products with high support challenges
Interface directly with customers and leverage on the relationship to provide critical intelligence to Management on how to improve the customer service experience.

Minimum Qualification & Experience Requirements

At least 1-3 year of Customer Service experience
Strong persuasive skills and product knowledge abilities.
Sound multi-tasking abilities.
OND/HND or equivalent qualification.

Core Competence

Excellent communication skills.
Customer-centric individual, with a passion for service delivery.
Sound computing skills and problem solving skills.
Results-oriented, self-motivated and dependable.

Application Closing Date
23rd February, 2015.

Method of Application
Interested and qualified candidates should send their applications to: [email protected]

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