Lead, Project Management and Service Delivery at Kaduna Electricity Distribution Company

Kaduna Electricity Distribution Company (RC 638640), is one of the eleven successor distribution companies of the defunct Power Holding Company of Nigeria (PHCN). Kaduna Electric, a registered trademark of Kaduna Electricity Distribution Company, is licensed by the Nigerian Electricity Regulatory Commission (NERC) to distribute and retail electricity within a service coverage area of Northwestern-most of Nigeria. It has its Headquarters in Kaduna, with offices in Kebbi, Sokoto and Zamfara States.

Kaduna Electric is looking to employ young, vibrant professionals to fill the position below in the Information and Communication Technology Department:

Job Title: Lead, Project Management and Service Delivery

Job Type: Full-time
Location: Kaduna State

Job Summary

• Management of ICT project within the company and ensure compliance to quality, standard and policy.
• Provide support to the Head, ICT Department in achieving the team’s objectives by assisting him in developing a long-term, strategic plans, for the development of the ICT requirements within Kaduna Electric.
• Manage ICT vendors/ service providers on behalf of Kaduna Electric to efficiently manage ICT procurement, and coordinate all requests to integrate new technologies, acquire new hardware or software, and replace obsolete equipment or services to meet an ever-changing environment.

Principal Duties and Responsibilities

• Supervise, facilitate, manage and oversee the Service Delivery and Project Management team to achieve its set objectives
• Carryout delivery of services to meet Kaduna Electric internal and external objectives.
• Develop and enforce ICT policies and strategies to ensure consistently high service performance
• Audit and monitor Kaduna Electric staff for effective compliance and evaluates feedback to develop quality improvement processes.
• Constantly assess customer feedback and make necessary improvements on Kaduna Electric systems and network
• Deliver effective, timely and quality project management across business areas.
• Oversee and facilitate the production and maintenance of project plans and documentation, attendance at weekly project checkpoints, budgetary and progress reporting, administration in project matters such as risks, issues and change support, library maintenance, document control, administration of Microsoft Project.
• Ensure delivery processes are efficient and cost effective by reducing costs and streamlining existing processes without adversely impacting all stakeholders’ experience, by putting in place efficient delivery of hardware and software services.
• Facilitate the coordination of all ICT project needs
• Continuously review processes, systems and service areas to identify areas for improvement and recommend improvements that enhance these services
• Identify gaps in knowledge or process that result in poor ICT risk management and make recommendations for training, coaching or alternative methods of performance improvement
• Assist the Head, ICT Department by developing long-term, strategic plans, for the development of the ICT requirements within Kaduna Electric
• Evaluate and review information technology in use and information technology to be acquired by Kaduna Electric.
• Proactively liaise with internal stakeholders and vendors to ensure agreed timelines for service delivery are met
• Partner with internal stakeholders to encourage ownership and provide advice on defined accountabilities between different functions
• Establish, build and maintain effective working relationships with key stakeholders across the Service Delivery and Project Management across the ICT Department
• Ensure the maintenance of the team's day to day processes and procedures, ensuring documentation is up to date and adheres to service objectives and business outcomes
• Ensure adherence to the ICT policies, processes and standards employed within Kaduna Electric
• Responsible and accountable for changes affecting the ICT infrastructure and that such changes take place in a controlled and auditable manner.
• Oversee the audit on computer systems on Kaduna Electric’s networks and systems on a periodic basis to ensure compliance with the ICT Policy.
• Review ICT policy document and implementation processes and procedures to meet ICT Department's set objectives.
• Documentation: To oversee and facilitate in the administration of development and maintenance of project management documents.
• Oversee the production, review, and audit of individual project documents.
• Facilitate project checkpoint meetings.
• Ensure accurate tracking and reporting of progress, performance to schedule and performance to budget of projects.
• Develop, document and implement processes for compliance across all Kaduna Electric offices.
• Oversee resource management including tracking of resource availability so new work can be scheduled.

Competency and Skill Requirements

• Knowledge of Service Delivery, Compliance, Audit and Project Management processes and procedures within ICT environment (for example, ITL, ITSM, Prince 2, PMP, ICA in Compliance Awareness etc.)
• Ability to work to set deadlines and within budget
• Working innovatively within defined processes
• Actively look for support Departments to improve Service Delivery, Compliance, Audit and Project Management processes within the ICT Department
• Working with a variety of other ICT staff and supporting existing processes but seeking to improve where possible

Experience and Minimum Requirements

• A first degree (or equivalent) and/or a higher degree in Business Information Technology / Systems, Computing, or any related field
• Acquisition of an MSc in Management Information Systems, Business and/or Information Technology or an MBA will be an added advantage
• 5 - 9 years' work experience in Business Information Systems, Computing and/or ICT including across-board knowledge of service delivery, ICT strategy, ICT policy, compliance, audit, risk and project management, computer systems, hardware, software etc.
• Knowledge and working experience with public and private sector environment
• Demonstrable organizational and interpersonal skills
• People management skills
• Sound understanding of Service Delivery and Project Management related skills (such as use of Service Delivery tools (e.g. iTop Service Delivery software), as well as Project Management tools (e.g. Microsoft Project for project planning)
• Professional membership of relevant local and/or international associations to gain certain qualifications
• Professional ICT certificates from Services Delivery, Compliance, Audit and Project Management institutes/associations
• Service Delivery certificates such as ITIL, ITSM Certification, CISA, COBIT, PMP, Prince 2 and ICA in Compliance Awareness will be an added advantage

Application Closing Date
Thursday, 23rd April, 2015

Method of Application
Interested and qualified candidates should:
Click here to apply online