Prin Engagement Manager at Microsoft Corporation

At Microsoft, we're about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.

Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We're passionate about what we do.

We are recruiting to fill the position below:

Job Title: Prin Engagement Manager

Job #: 916949
Location: Lagos, Nigeria
Job family: Consulting services
Team: Consulting services

Job Description

• Do you want to have ownership of solving complex problems for large enterprise customers? Do you like to foster and manage delivery relationships with enterprise customers and partners and provide oversight of multi-phased, complex solution concepts? Do you enjoy delivering professional consulting services and reaping the rewards of a satisfied customer?
• Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies.
• We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.
• The Engagement Manager (EM) is responsible for engagement delivery quality and customer satisfaction by structuring and managing deals through completion.
• The Engagement Manager role owns the problem statement from the perspective of the customer.
• This role has the responsibility of assembling the consulting delivery team and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget.

The EM:

• Manages engagement risk and delivery quality.
• Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures.
• Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
• Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan.
• Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business.
• Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent.
• Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.

Qualifications

• BA or Master's Degree.
• 8+ years of related experience.
• Competency in Analytical Problem Solving, Customer/Partner.
• Relationships, Product & Technology Expertise, Project Management, Strategic Insight.
• IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online