Program Manager at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.

The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

We are recruiting to fill the position of:

Job Title: Program Manager

Location: Lagos

Job Description

• Achieve operational objectives by contributing well thought and structured analytics and recommendations to strategic plans and reviews, preparing and completing action plans, ensuring functions productivity, quality, and customer-service standards, resolving, ensuring completion of corrective audits actions, identifying trends, determining system improvements and implementing change.
• Meet financial objectives by forecasting requirements, preparing the Annual Operating Plan (AOP), analyzing variances and initiating corrective actions.
• This job sits in the CEOs Office reporting to the Director, Strategy and PMO.

Key Accountabilities
Analysis and Solution Definition:

• Quickly understands the business issues and challenges of Airtel and the telecommunication industry
• Identify subscriber patterns and industry trends with analytical rigor to buttress recommendations to the business
• Collect, analyse, and interpret data and statistics
• Defines requirements, specifications, business processes and recommendations related to proposed solution

Technical Recommendation:

• Review and edit business cases from commercial perspective with finance teams
• Ensures issues are identified, tracked, reported on and resolved in a timely manner
• Works with internal personnel to identify required changes
• Communicates needed changes to development team

Project Execution:

• Assists in enforcement of project deadlines and schedules
• Compile and present information verbally, visually and in writing in a structured and relevant manner
• Take input from supervisor and appropriately and accurately applies comments/feedback
• Communicates and applies project standards

Problem Solving:

• Identifies critical issues with ease.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Pushes creative thinking beyond the boundaries of existing industry practices and stakeholders mindsets

Desired Skills and Experience
Educational Qualifications & Functional /Technical Skills:

• University degree in Marketing, Social Sciences, Statistics or Mathematics (we are open-minded)
• Strong leadership skills
• Excellent verbal and written communication skills
• Strong project management skills
• Ability to develop new creative techniques or approaches
• Skilled in the synthesis of data and understanding from multiple data sources in order to distil it down into actionable insights

Relevant Experience:

• 5+ years of experience with proven track record in similar position
• Experience in advanced data analytics and ideally big data
• Experience in project management in a technical environment
• Experience in quantitative research techniques (including online)
• Business intelligence or management consulting experience a big plus

Other Requirements:

• A strong character, with sufficient confidence and gravitas to play the role of the "objective voice "
• Attention to detail
• Credibility to present to senior managers and challenge thinking to ensure decisions are made with data and consumers in mind
• Ability to manage and work with ambiguity
• Passionate for understanding what makes consumers tick and inspiring others to do the same
• Fervent for understanding impact of technology and innovation opportunities
• Future focused, always looking to identify and leverage consumer grounded opportunities for future profitable growth
• Rich with diverse experiences - We are looking for people with diverse experience in multiple domain areas like Internet services, FMCG, Financial services, healthcare or telecommunication
• Self-motivation and ability to work alone or in interdisciplinary teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Kindly put in an application only if you meet the requirements above.