Executive - Shop Operations at Ascentech Services Limited

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Job Title: Executive - Shop Operations

Location: Port Harcourt
Reporting to: Direct Supervisor - Shop operations/ Functional - Territory Sales Manager

Responsibilities

• First line interaction with customers
• Ensure customers queries/requests/concerns are attended, documented and reported to the management
• Follow up with relevant department should in case there are any delays, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for stock and cash management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure customer services attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure daily operational reports are prepared and submitted in time
• Share improvisations with Management which can be replicated at locations/processes

Knowledge and Skills:

• Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
• Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen

Qualifications

• Candidates should have at least a Higher National Diploma/Bachelor’s degree in any discipline and MUST have completed NYSC.
• Candidates should have at least 2 to 5 years of experience in a similar profile.

Application Closing Date
Not Specified

Method of Application
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to: efe.opia@ascentech.com.ng