Supervisor Technical Support Group at Ascentech Services Limited

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry is seeking to fill the position below:

Job Title: Supervisor Technical Support Group

Location: Port Harcourt
Reporting to: HOD-CSG

Responsibilities

• Manage, motivate, and develop Technical Support Group
• Responsible for line management, with effective and innovative leadership attributes
• Monitor ticketing management portal, job allocations/ assignments and individual team members’ performance
• Model best practice reflecting fairness and equality in all aspects of the role
• Adhere best team practice to ensure excellence service delivery within time frame
• Generate and share daily report on team performance and unique/peculiar issues observed in network
• Inform management of recurring problems and its impact
• Promptly report any incident, errors, event or deviation from deployment plans
• Identify and escalate situations requiring urgent attention to appropriate department
• Strong appreciation of the of the impact of processes and performance on customers

Knowledge and Skills:

• Computer knowledge, internet and tech savvy, customer query resolving skills, sales acumen, customer-focused, Excel knowledge is a MUST.

Qualifications

• HND/Bachelors’ degree in Electrical/Electronics/Computer/Communications and MUST have completed NYSC.
• Candidate should have at least 3 to 5 years of experience from in a leadership profile from any IT/Telecom company

Application Closing Date
Not Specified

Method of Application
Interested candidates should forward their CV's in PDF/MS Word formats indicating the position they are applying for as the subject to: efe.opia@ascentech.com.ng