Customer Care Representatives at Swift Networks Limited

Posted on Fri 30th Oct, 2015 - hotnigerianjobs.com --- (0 comments)

Swift Networks - Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.

We are recruiting to fill the position of:

Job Title: Customer Care Representative

Location: Nigeria

Main Responsibilities

Meeting quantitative and qualitative KPIs
Communicating accurate and precise information of products and services, value added services, packages, and on going promotional activities to the caller/customer
Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies
Responsible for responding to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX, Wifi by using standard procedures
Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls
Ensure full compliance of all related software applications and a strong handling power to assist customers
Logging all queries properly and escalating possible complaints to the concerned teams using effective tools
Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them
Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis
Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands
Ensuring the retention measures according to the standards.

Key Competencies - Knowledge, Skills and Behaviours

Any graduation degree with cumulative grade of 2nd class upper division
Excellent communication, presentation skills & negotiation skills
Multi-task, maintain a high standard of service and quality
Ability to have stress and time management.
Technical Support Expertise to handle customer complaints which requires prior computer handling skills.

Application Closing Date
31st October, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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