Specialist - Fraud Management at Etisalat Nigeria

Posted on Wed 24th Oct, 2012 - hotnigerianjobs.com --- (1 comments)

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting for the following position:

Job Title: Specialist.Fraud Management

Location: Lagos,NG

Job Summary

Monitor telecommunications service offerings and electronic interactions to identify and prevent any forms of misuse as defined by the GSMA Initiative and in line with company standards.

Responsibilities:

Implement the company s integrated strategy for fraud prevention and control
Nurture a positive fraud prevention and control culture within the organization and create and sustain company-wide fraud awareness
Develop and implement the company s fraud detection policy, processes and procedures in line with industry best practice
Develop and establish KPIs, reporting requirements, guidelines and templates which derive from the company s fraud prevention and control strategy
Define and document SLAs for interaction points with other team members, e.g from Credit Management, Audit and Legal
Review all systems that require access rights, e.g TABS, HLR, CONNECTIVA, etc
Follow up with relevant units on all reported cases to ensure closure on the fraud database
Act as a single point of contact for all units with which the Fraud Management team interacts with e.g credit control, billing operations, service provisioning, etc
Investigate all escalated exceptions with case numbers and prepares reports on each and updates the database accordingly
Investigate, report and update database on Fraud Management System and manual exceptions
Perform varying degrees of Toll/ Transaction Ticket (TT) File/ Change Request (CR) analyses and reconciliations using multiple data sources in order to ensure TT File transport integrity as well as billing completeness and accuracy
Have responsibility for the day-to-day operation of the fraud tool CONNECTIVA, including monitoring of pre-defined KPIs, alarms and resolutions of alarms triggered
Liaise with Network Operations and Engineering divisions on fraud related operations
Manage relationships with all internal and external stakeholders, vendors, auditoris, Legal team, forensic audit team and law enforcement agencies
Undertake Near Real Time Roaming Data Exchange reporting and implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analysis
Build FMS contingency/ capacity plans to guarantee 24/ 7 fraud coverage
Minimize revenue loss from fraudulent activities
Conduct fraud risk assessments for all new and existing products and services on the company s network
Act as first line of contact for all fraud queries
Perform any other duties as may be assigned by the Head-Revenue Assurance & Fraud Management

Requirements:

University degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or any other numerate discipline
Relevant professional qualifications, e.g ACA, CISA, etc
Good knowledge of relational database management systems, GSM networks, billing and mediation systems data and analyses
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in telecoms fraud management, revenue assurance, or systems audit function with focus on systems/ accounting controls and audit

Application Closing Date:

7th November, 2012

Method Of Application:

Interested and qualified candidates should:
Click here to apply online

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