IT Support Specialists at Imo International Health Systems

Imo International Health Systems is a provider of health services with the goal of enhancing the wellbeing of all individuals. We focus on reducing the healthcare risk of the community by providing quality services for the sick and encouraging preventive behaviors. Imo International Health Systems is a chain of hospitals that is established based on Public Private Partnership between Imo State Government of Nigeria and International Quality Healthcare Consulting LLC, a USA based healthcare organization.

Are you seeking a life changing career to meet the Healthcare needs of the great people of Imo State? Imo Health System is coming to town and we are inviting qualified professionals and support staff to become part of the change by applying for the vacant position below:

Job Title: IT Support Specialist

Location: Ikeduru Corporate Office
Report to: Administrator/President

Job Description

• The Technical Support Administrator is responsible for all computer systems and software and supports users in their daily operations as needed.

Responsibilities
Hardware:

• Monitor and maintain computer systems, networks, intercom, security, TV coaxial, and fire systems
• Troubleshoot system and network problems, diagnose and solve hardware or software faults
• Service equipment and installing parts as required
• Conduct safety checks on electronic systems
• Maintain proper environment and security in control room

Software:

• Install, configure, maintain, and upgrade computer operating systems, applications and utilities as needed
• Support office productivity and healthcare management software
• Support the roll-out of new applications where available
• Support and maintain cloud connectivity for production
• Support and maintain email services
• Respond within agreed time limits to call-outs

Users:

• Set up new users’ accounts and profiles, dealing with password issues, and deactivating users
• Talk users through a series of actions, either face-to-face, over the telephone, or LogMeIn session, to help set up systems or resolve issues
• Provide day to day IT support services to colleagues departments and field operatives with more basic IT needs
• Monitor Internet and email usage

Project/Time Management:

• Prioritize and manage many open cases at one time
• Respond within agreed time limits to call-outs
• Willingness to travel to other sites as needed
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Test and evaluate new technology
• Rapidly establish a good working relationship with customers and other professionals, such as software developers

Basic Qualifications

• IT Specialist position requires a minimum of Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering or related fields.
• Minimum of 3 years working experience in the IT industry.

Other Qualifications:

• The individual must have strong written and verbal communication skills.
• The ability to think logically and pay attention to detail
• Be proactive to address adverse trends, potential issues, or unexpected growth
• Strong troubleshooting and problem solving skills
• Ability to document in detail technical processes for setting up, maintaining, and supporting hardware and software
• Ability to create knowledge bases for other technicians and users
• Strong communications skills
• The ability to prioritize your workload
• Excellent listening and questioning skills, combined with the ability to interact and work patiently with users
• Patience to train users simple technical task or address recurring issues
• Administrative skills to manage other technicians and/or support personnel
• Able to work as a team with other departments and third-party vendors
• Supervisory experience will be an advantage
• Background in the healthcare industry will be an advantage
• Certifications in the following areas are a plus: MCSE, Citrix, networking, database applications, or other certifications

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their Job Applications and CV's to: [email protected] indicating their preferred location in the Job Application or Cover letter.
Or
Click here to apply online