Founded in 2000, Clickatell is a leader in global mobile messaging, helping businesses connect and interact with their customers. Clickatell is composed of two core businesses – Clickatell Messaging and Clickatell Mobile Transaction Solutions (MTS). Clickatell Messaging helps businesses with mobile customer engagement using SMS. Clickatell MTS offers simplified mobile transactions for services such as pre-paid mobile top-ups.
We are recruiting to fill the position below:
Job Title: Account Manager
Location: Lagos, Nigeria · MTS
Reporting to: Regional Head of Sales & Marketing
Purpose
You have to be passionate about engaging with your customers to deliver superior customer service.
You have impeccable relational skills and can create win/win environments for all parties that you work with.
Partner with and ensure the long-term success of your financial services customers, developing long-term relationships with your portfolio of assigned customers, connecting with key business stakeholders.
You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.
Key Responsibility Areas
Support the Head of Sales & Marketing with relationship management for assigned clients, which include: increasing adoption, ensuring retention, and customer satisfaction.
Establish a trusted/ advisor relationship with each assigned client and drive continued value of our products and services.
Work to identify and/or develop upsell opportunities.
Focused on meeting monthly sales goals, for assigned accounts
Ensure proactive communication with our clients on future roadmaps, plans or activities that could impact the customer.
Escalation point for clients on business related issues/concerns if not resolved should be escalated to Head of Sales & Marketing.
Checking all reports before client submission and responsible for customer related operational sales tasks.
Ensure accurate record keeping of contractual agreements and follow-ups for a portfolio of financial services customers.
Preparing strategies in response to briefs in consultation with customers and Head of Sales & Marketing.
Makes use of customer analytics and insights to identify product enhancement opportunities and make recommendations to Product Director to enhance relevance and value add to Financial Services customers
Quarterly forecast for clients.
Identify and research industry related trends, events and competition
Planning and preparing presentations
Requirements
Qualifications:
Proven experience of increasing customer satisfaction, adoption, and retention.
Proven ability to drive continuous value of technical product(s) and services.
Familiarity working with clients of all sizes.
Impeccable written and verbal communication skills.
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Strong power point and excel skills
Experience and Education
3 years account management experience, with at least 2 years in a banking / financial services environment
Business Degree qualification.
Technical minded and high regard for customer service
Understanding market dynamics and competitor environment in Financial Services.
Highly organized with the ability to get things done
Preference given to applicants with previous experience working with an ISP / Mobile Service Provider / Mobile Network Operator/OEM.
Experience working in African markets (specifically Nigeria)
Excellent time management and organisation
Experience in project management.
Skill in prioritizing activities and task
Proactive and ability to work under minimal supervision.
Organised, discipline and passionate.
Ability to work under pressure and meet deadlines.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online