Etisalat Nigeria: Head, Churn & Retention

Etisalat Nigeria one of the leading telecommunications company with presence in 16 countries across Africa, Middle East, and Asia. As we continue to replicate our global reputation for innovation and quality of service in Nigeria, we invite applications for the following positions from the best and brightest:

COMMERCIAL DEPARTMENT

Position: Head, Churn & Retention
Job Ref: HCR
Reporting to: The Director –Marketing Segment & Strategy,

Our Ideal Candidate:

•  Leverages appropriate channels Customer care, retail outlets, Corporate Sales and company website to drive execution of churn and retention strategies
•  Provides leadership and guidance to team members and manages subordinates’ performance towards achievement of overall team objectives.
•  Monitors and controls budgetary needs of unit
•  Leads team in developing effective customer retention strategies, identifying customer profitability and employing churn modeling techniques to define propensity to churn
•  Develops business’ churn and retention KPls
•  Performs any other duties assigned by the Director, Marketing Segments and Strategy

Our Ideal Candidate should possess:

•  A first degree in a relevant discipline
•  Industry Certification(s) and or Post-graduate /professional qualification(s) in a related field(an added advantage)
•  Expert knowledge of competitive environment ,consumer trends and trade practices in the industry
•  Eight (8) to twelve (12) years relevant work experience, with at least three(3) years procurement experience in a managerial role

Interested candidates are expected to :

•  Be highly focused and success driven
•  Be strategic and analytical thinkers
•  Possess excellent communication skills(oral and written)
•  Possess high levels of integrity and self regulation

Application Deadline: 13th July 2010

TO APPLY:

•  Prepare your most recent curriculum vitae as a Microsoft Word document and save in your full name
•  Quote reference code of your desired position as subject and send your CV on/before 13th July, 2010 to [email protected]

All applications will be treated in confidence and only short-listed candidates will be contacted.