Food & Beverage Manager - Serviced Apartments at Bradfield Consulting Limited - UPDATED

Posted on Fri 09th Sep, 2016 - hotnigerianjobs.com --- (0 comments)

Bradfield Consulting Limited - Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest, is looking to recruit a qualified candidate for the position below:

Job Title: Food & Beverage Manager - Serviced Apartments

Location: Abuja

Job Description

The Food and Beverage Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience.
The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Identify customers needs and respond proactively to all of their concerns
Establish targets, KPI’s, schedules, policies and procedures
Comply with all health and safety regulations
Report on management regarding sales results and productivity
Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
Supervise all Room Service personnel.
Respond to guest complaints in a timely manner.
Ensure proper set-up, breakdown and maintenance of all banquet functions
Work with the GM and keep him/her informed of F&B issues as they arise.
Organize all documentation for shift work on a daily basis including pre-shift reports
Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
Coordinate and monitor all phases of the Room Service operation.
Ensure effective communications between each shift.
Supervise the room service area in order to attract, retain, and motivate the employees.
Ensure optimal level of service, quality, and hospitality are provided to guest.
Ensure the timeliness and accuracy of the amenity set-up and delivery.
Monitor and maintain proper running and cleanliness of banquet areas
Perform any other reasonable duties as required and directed
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Skills and Competencies:

Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet financial targets

Education and Experience

At least 5 managerial experience and strong interpersonal skills.
Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
Proven banquet management experience in a similar establishment
Up to date with banquet trends and best practices

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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