Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting for the position of:
Job Title: Teller Services Manager
Job ID: 370787
Job Description
Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.
Ensuring that there is water tight cash controls in place at all times.
Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.
Cash site transactions are posted next working day latest.
Ensure the Teller’s cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.
Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.
Bank Cheque books are examined and blank forms remaining verified each day.
Transactions held over are recorded and traced the following day
Cash custodians must check tellers’ boxes and cash areas when locking tellers away each day to ensure that no cash is left out
Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.
Bank drafts (all currencies) must be examined and forms remaining verified each day.
Late Teller transactions are recorded and posting traced the next day
Suspense accounts are reconciled and outstanding items fully explained each day
Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.
Ensure you remain alert to the risk of Money Laundering and assist in the bank’s efforts in combating it by adhering to the principles in relation to: ‘’Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.’’
Vault key custodian
General reconciliation and control activities which may typically include:
Processing of Customs Duty payment
Statistics and Reconciliation
Be an authorized Checker on Filenet
Central control of branch Cash
Supervision of posting of clearing cheques
Reconciliation of operating accounts for daily control as well as surprise audit proofing.
General filling Gathering/preparation of statistics for service quality and
productivity indicators.
Conducting investigators initiated by customer inquiry.
Cross selling of Banks’ products.
Qualifications & Skills
Thorough Knowledge of SCB products, operational procedures
SCB’s procedures/ Related Policies
Banking practices /Regulations
Good Customer relations/ Customer Focus
Goal Oriented from Hotnigerianjobs. com
Good Interpersonal skills
Good Communication skills
Good Knowledge of the operations of other departments
Posted on Fri 08th Feb, 2013 08:54:48 GMT by Agboga juliet eboghoye
I here by apply for d position of teller service manager. I am a graduate of Ambrose Alli University Ekpoma, I read secretarial Study, I will be gratefu if my application is granted. Yours faithfully. Agboga Juliet.
No. 2
Posted on Sun 10th Feb, 2013 08:47:47 GMT by Otutu ndubuisi esume
Otutu ndubuisi esume is my name, a graduate of computer science- University of Benin. I love to work with you in respect to the post of a teller service manager.my contact:07069793028. Do contact me now as i look forward hearing from you.
No. 3
Posted on Sun 10th Feb, 2013 13:30:42 GMT by Adah joseph
I have OND in Banking & Finance from Benue state Polytechnic ugbokolo.i hereby apply for the post of a Teller manager,and promised to be diligent,faithful and honest to my duties if iam employed.thanks.
No. 4
Posted on Mon 11th Feb, 2013 11:33:05 GMT by Tajudeen Owolabi Aliu
I am a Nationa diploma student from Dorben polytechnic,Abuja.
I here by apply for the post of front desk Teller,i also have the mandatory 1 year industrial experience with Diamond bank plc ,Idumota Lagos,i will be honour if my application is considered.
Thanks for for your response in view.