Assistant General Managers at Bolton White Hotels & Apartments

Posted on Tue 25th Oct, 2016 - hotnigerianjobs.com --- (0 comments)

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.

We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.

We are recruiting to fill the position below:

Job Title: Assistant General Manager

Location: Abuja
Report To: General Manager

General Responsibilities

Optimize and maximize Guest and Associate experiences.
Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager.
Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
Champion of the hotel’s internal and external communications and record-keeping.

Essential Job Functions

Maintain a professional image and support the Company in actions and words at all times.
Maintain a hotel atmosphere consistent with the Company’s standards for professionalism and total quality Guest service.
Maintain open channels of communication with General Manager, fellow co-workers, Associates, and Guests.
Address Guests’ complaints in a manner which results in superior Guest service.
In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary.
Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
Extend professionalism and courtesy to Guests at all times.
Motivate and encourage staff to effectively solve problems which need attention.
Assist and train Associates to understand Guests’ ever changing needs and how to exceed them.
Proactively deal with Associate concerns.
Ensure a viable key control program is in place.
Comply with all corporate accounting procedures.
Lead by example, demonstrating self-confidence, energy, and enthusiasm.
In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
Inspect grooming and attire of staff; rectify any deficiencies.
Ensure effective procedures are in place within department areas for which responsibility is assigned (may include Front Office, Food & Beverage, Engineering, and/or Housekeeping).

Qualifications

At least a Degree in Hospitality related course or equivalent, related experience
At least 8 years working experience in similar role and excellent working knowledge of hospitality industry
A Master degree in a related field will be an added advantage
Ability to communicate effectively both verbally and in writing

Optimum Attributes:

Well-groomed and professional in appearance
Willing to work on weekends and holidays if required
Effective communication skills
Good listener
Open with praise, discreet with criticism
Rational, prudent and practical.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their applications and CV's to: [email protected] using the position as Subject title.

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